Lisa Buyund-Mitchell
Monroe
Summary
Results-oriented professional with extensive experience in transit operations. Demonstrates strong communication skills and a commitment to safety compliance, successfully resolving customer inquiries and leading staff to achieve operational goals.
Overview
18
18
years of professional experience
Work History
Station Supervisor
New York City Transit Authority
The Bronx
04.2022 - Current
- Supervised daily operations of cleaners and station agents to ensure safety compliance.
- Conducted regular inspections of varies stations and report defects for repairs.
- Resolved customer inquiries and complaints to enhance passenger experience.
- Advice staff on operational procedures and safety protocols.
- Evaluated employee performance regularly using feedback from staff members as well as customers.
- Maintained accurate records of employee attendance and performance evaluations.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Implemented departmental and organizational procedures to maximize output.
- Prepared detailed daily and monthly reports.
Station Agent
New York City Transit Authority
07.2014 - 04.2022
- Assisted passengers with inquiries and transit schedules daily.
- Managed fare collection and processing metro cards transactions.
- Provided information on service changes and delays to travelers promptly.
- Trained new staff on procedures and customer service standards continually.
- Responded to emergencies by following established protocols swiftly.
- Resolved customer complaints professionally and efficiently.
- Handled emergency situations by providing appropriate instructions to passengers in a calm manner.
- Greeted passengers, answered questions and provided assistance with boarding and disembarking procedures.
Station Cleaner
New York City Transit Authority
New York
06.2012 - 07.2014
- Maintained cleanliness of transit facilities within compliance with safety standards.
- Operated cleaning equipment, including floor scrubbers and pressure washers, effectively.
- Conducted routine inspections to identify and report maintenance needs promptly.
- Collaborated with team members to ensure efficient cleaning processes across assigned areas.
- Managed waste disposal and recycling efforts within the transit environment daily.
- Assisted in training new staff on cleaning protocols and safety procedures consistently.
- Implemented best practices for chemical usage to promote safety and environmental care.
Teller Supervisor
Municipal Credit Union
Brooklyn
05.2008 - 06.2012
- Supervised teller operations to ensure compliance with credit union policies.
- Trained and mentored staff on customer service and transaction procedures.
- Managed cash handling processes to minimize errors and maintain security.
- Resolved customer inquiries and complaints with effective communication skills.
- Implemented best practices for transaction processing and risk management.
- Assisted in training new employees on systems and operational standards.
- Monitored performance metrics to identify areas for improvement within team.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Supplied tellers with coin and currency.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Education
High School Diploma -
Manhattan Village Academy
New York, NY06-2002
Some College (No Degree) - Criminal Justice
John Jay College of Criminal Justice
New York (City), NYSkills
- Safety compliance
- Operational procedures
- Customer service
- Staff training
- Performance evaluation
- Transit operations
- Effective communication
- Incident investigation
References
References available upon request.
Timeline
Station Supervisor
New York City Transit Authority
04.2022 - Current
Station Agent
New York City Transit Authority
07.2014 - 04.2022
Station Cleaner
New York City Transit Authority
06.2012 - 07.2014
Teller Supervisor
Municipal Credit Union
05.2008 - 06.2012
High School Diploma -
Manhattan Village Academy
Some College (No Degree) - Criminal Justice
John Jay College of Criminal Justice