Lisa Caine
Severna Park,Anne Arundel
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Caregiver, Special Needs
Self-employed
Severna Park, MD
01.2018 - 07.2022
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Administered Insulin
- Administered IV medication
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Organized oral medications for clients following dosage and schedule requirements.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted clients with maintaining good personal hygiene.
- Improved patient outlook and daily living through compassionate care.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Reported concerns to nurse supervisor to promote optimal care.
- Drove clients to doctors' appointments and social outings.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Bartender
Metropolitan Coffee House and Wine Bar
Baltimore, MD
12.2007 - 12.2017
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Performed opening and closing duties including restocking supplies.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted customers and provided excellent customer service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Adhered to state regulations regarding serving alcohol responsibly.
Education
Master of Arts - Applied Psychology
The Chicago School of Professional Psychology
Washington, DC02-2024
Bachelor of Arts - Applied Psychology
University of Baltimore
Baltimore, MD12.2023
Skills
- MS Office
- Cultural Awareness
- Customer Relations
- Social Perceptiveness
- Communication
- Active Listening
- Verbal Communication
- Google Drive
- Problem-Solving
- Microsoft Word
- Written Communication
- Interpersonal Communication
- Remote Office Availability
- Flexible and Adaptable
- Analytical Thinking
References
References available upon request.
Timeline
Caregiver, Special Needs
Self-employed
01.2018 - 07.2022
Bartender
Metropolitan Coffee House and Wine Bar
12.2007 - 12.2017
Master of Arts - Applied Psychology
The Chicago School of Professional Psychology
Bachelor of Arts - Applied Psychology
University of Baltimore
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