Lisa Cains
Reno
Summary
Dynamic medical receptionist with proven expertise in patient scheduling and medical records management at Dr. Joseph L. Kiener MD. Adept at enhancing patient experiences through exceptional telephone etiquette and billing support. Recognized for maintaining accurate records and fostering a welcoming environment, ensuring compliance with HIPAA guidelines while supporting office operations.
Overview
27
27
years of professional experience
Work History
Medical Receptionist
Dr Joseph L Kiener MD
11.2024 - 08.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Lead Teller
First Merit Bank
09.1998 - 07.2004
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Investigated and promptly resolved issues with patron accounts.
- Executed wire transfers, stop payments and account transfers.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Established rapport with new clients to increase satisfaction and loyalty.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
- Maintained friendly and professional customer interactions.
Education
Willard High School
Willard, OHSkills
- Billing support
- Medical office administration
- Patient scheduling
- Telephone etiquette
- Typing and filing
- Payment collection
- Patient registration
- Medical records management
- Referral verification
- Account management
Timeline
Medical Receptionist
Dr Joseph L Kiener MD
11.2024 - 08.2025
Lead Teller
First Merit Bank
09.1998 - 07.2004
Willard High School
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