Lisa Caldwell
Customer Service
Columbia,SC
Summary
Lisa is a dedicated and results-driven professional with extensive experience in customer service, collections, financial services, and retail management. She has demonstrated excellence in high-pressure environments such as call centers and loan servicing, showcasing strong communication skills, problem-solving abilities, and a consistent focus on customer satisfaction. With over 2 years of diverse professional experience, Lisa is known for her dependability, strong work ethic, and team-oriented approach. Based in Columbia, SC, she is available for immediate opportunities and ready to contribute her skills to a dynamic and customer-focused organization.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Teleperformance
04 2025 - 09 2025
- Company Overview: Bank of America
- Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems.
- Always demonstrating courteous and respectful behavior.
- Identifying opportunities to introduce additional products or services.
- Understanding customer emotions and responding with empathy and sympathy critical for resolving issues effectively.
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Assisted customers with product information, ensuring clarity and understanding of services.
- Documented customer interactions accurately in database for future reference and follow-up.
Senior Collection Representative
IQOR
03.2024 - 11.2024
- Contacted customers to collect outstanding payments.
- Negotiated payment plans and settlements with customers.
- Ensured all collection activities complied with legal requirements.
- Provided excellent customer service to resolve disputes and issues.
- Communicated clearly and professionally with customers.
- Handled inquiries regarding account balances and payment options.
Store Manage
AMERICASH Loans
06.2022 - 10.2023
- Processed and approved loan applications, providing comprehensive financial advice to customers, thereby enhancing customer satisfaction and loyalty.
- Supervised team schedules, maintained daily financial records, and executed regular deposits, ensuring accuracy and compliance.
- Managed daily operations, ensuring compliance with company policies and procedures.
Store Manager
Title Max
12.2021 - 06.2022
- Managed daily operational aspects, including store opening and closing procedures, ensuring optimal customer service and business efficiency.
- Handled loan processing and executed collections for both imminent and overdue accounts, maintaining robust customer relationships and financial integrity.
Education
High School Diploma -
06.1987
Skills
- Call center operations
- Verbal and written communication
- Complaint resolution
- Documentation and reporting
- Gathering information
- Inbound phone calls
- Problem-solving skills
- Answering questions
- Client communication
- Customer support
- Logging call information
- Professional telephone demeanor
- POS systems expert
Personal Information
Availability: Immediate, Onsite, Remote
Timeline
Senior Collection Representative - IQOR
03.2024 - 11.2024
Store Manage - AMERICASH Loans
06.2022 - 10.2023
Store Manager - Title Max
12.2021 - 06.2022
Call Center Representative - Teleperformance
04 2025 - 09 2025
York Comprehensive High School - High School Diploma,