Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Timeline
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LISA CALHOUN
Open To Work

LISA CALHOUN

Durham,NC

Summary

Dependable and empathetic professional with extensive experience in customer service, training, and process improvement. Skilled at handling high-volume inquiries, resolving issues quickly, and ensuring a positive experience for patients and customers. Strong communicator with proven ability to navigate complex systems, maintain accurate documentation, and support both patients and staff with professionalism and care. Seeking to contribute patient-centered service and administrative support as a Patient Access & Support Specialist at UNC Health.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Part-time Sales Associate

Belk Department Store
11.2024 - Current
  • Delivered welcoming first impressions and personalized assistance to diverse customers, building trust and loyalty.
  • Handled financial transactions with accuracy and adherence to policy.
  • Resolved returns and escalations by applying problem-solving and conflict resolution skills.
  • Maintained organized and efficient operations in a fast-paced environment with fluctuating demands.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Part-time Product Demonstrator

Club Demonstration Services at Costco
02.2023 - 10.2023
  • Engaged customers with clear, informative presentations, adapting communication to audience needs.
  • Collaborated with team members to meet organizational goals and improve service delivery.
  • Trained new employees on company standards, enhancing consistency and performance.
  • Demonstrated product features to enhance customer understanding and drive sales engagement.

Family Caregiver

Planned Career Break
11.2022 - Current
  • Provided daily support, including feeding, grooming, and medication administration 3 times per day for an elderly relative.
  • Monitored daily vital signs and coordinated weekly and monthly medical appointments.
  • Ensured patient comfort and safety, and encouraged their recovery of independence in their day-to-day activities (i.e, going to the mail box, reading and addressing correspondence, puzzles, etc.)
  • Gained first-hand experience with patient care, empathy, and health-related communication.

Business Process Improvement Manager

Building Service 32BJ Benefit Funds
07.2021 - 10.2022
  • Supported HR staff in reviewing and updating SOPs to improve service delivery and compliance.
  • Managed and maintained accurate reporting of 200 cross-departmental projects for leadership.
  • Facilitated cross-functional collaboration to address organizational needs and improve patient/member experience.

Training Manager

Building Service 32BJ Benefit Funds
09.2012 - 06.2021
  • Directed new hire onboarding and orientation for 40+ employees annually.
  • Trained and coached employees in customer service best practices, compliance, and technology use.
  • Delivered large-scale training on customer service, compliance, and digital systems (including remote tools such as Zoom).
  • Utilized LMS (Docebo) for scheduling, reporting, and course administration.
  • Supported organizational transition to remote services during COVID-19 with training on digital safeguards and communication.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.

Education

BBA - Business Administration

Metropolitan College of New York
New York, NY
06.2006

Skills

  • Customer-Centered Communication & Active Listening
  • Call Handling & High-Volume Support
  • Microsoft Office 365 & Database Navigation
  • Training & Onboarding of New Staff
  • Conflict Resolution & De-escalation
  • Policy Adherence & Compliance Support
  • Critical Thinking & Problem Solving
  • Time management
  • Problem-solving skills
  • Outgoing personality

Certification

  • Six Sigma Green Belt
  • Project Management: Improving Your Project Management Skills
  • Inside Out Coaching – Presenter Certification Program

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Contract WorkFull TimePart Time

Location Preference

On-SiteRemoteHybrid

Timeline

Part-time Sales Associate

Belk Department Store
11.2024 - Current

Part-time Product Demonstrator

Club Demonstration Services at Costco
02.2023 - 10.2023

Family Caregiver

Planned Career Break
11.2022 - Current

Business Process Improvement Manager

Building Service 32BJ Benefit Funds
07.2021 - 10.2022

Training Manager

Building Service 32BJ Benefit Funds
09.2012 - 06.2021

BBA - Business Administration

Metropolitan College of New York

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