Open To Work
LISA CALHOUN
Durham,NC
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Part-time Sales Associate
Belk Department Store
11.2024 - Current
- Delivered welcoming first impressions and personalized assistance to diverse customers, building trust and loyalty.
- Handled financial transactions with accuracy and adherence to policy.
- Resolved returns and escalations by applying problem-solving and conflict resolution skills.
- Maintained organized and efficient operations in a fast-paced environment with fluctuating demands.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Part-time Product Demonstrator
Club Demonstration Services at Costco
02.2023 - 10.2023
- Engaged customers with clear, informative presentations, adapting communication to audience needs.
- Collaborated with team members to meet organizational goals and improve service delivery.
- Trained new employees on company standards, enhancing consistency and performance.
- Demonstrated product features to enhance customer understanding and drive sales engagement.
Family Caregiver
Planned Career Break
11.2022 - Current
- Provided daily support, including feeding, grooming, and medication administration 3 times per day for an elderly relative.
- Monitored daily vital signs and coordinated weekly and monthly medical appointments.
- Ensured patient comfort and safety, and encouraged their recovery of independence in their day-to-day activities (i.e, going to the mail box, reading and addressing correspondence, puzzles, etc.)
- Gained first-hand experience with patient care, empathy, and health-related communication.
Business Process Improvement Manager
Building Service 32BJ Benefit Funds
07.2021 - 10.2022
- Overhauled PMO project database to track, update, and report on 100 project lifecycles to stakeholders.
- Coordinated biweekly PMO meetings with senior management for review of 35 mission-critical project status updates.
- Promoted change through positive promotion and transition to the MS Dynamics-365 CRM tool to 80 Customer Service Representatives with benefits demonstration, and an interactive approach.
- Managed change among staff to achieve buy-in and cooperation and overcome resistance.
Training Manager
Building Service 32BJ Benefit Funds
09.2012 - 06.2021
- Directed new hire onboarding and orientation for 40+ employees annually.
- Trained and coached employees in customer service best practices, compliance, and technology use.
- Delivered large-scale training on customer service, compliance, and digital systems (including remote tools such as Zoom).
- Utilized LMS (Docebo) for scheduling, reporting, and course administration.
- Supported organizational transition to remote services during COVID-19 with training on digital safeguards and communication.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Education
BBA - Business Administration
Metropolitan College of New York
New York, NY06.2006
Skills
- Customer-Centered Communication & Active Listening
- Call Handling & High-Volume Support
- Microsoft Office 365 & Database Navigation
- Training & Onboarding of New Staff
- Conflict Resolution & De-escalation
- Policy Adherence & Compliance Support
- Critical Thinking & Problem Solving
- Time management
- Problem-solving skills
- Outgoing personality
Certification
- Six Sigma Green Belt
- Project Management: Improving Your Project Management Skills
- Inside Out Coaching – Presenter Certification Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkFull TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Part-time Sales Associate
Belk Department Store
11.2024 - Current
Part-time Product Demonstrator
Club Demonstration Services at Costco
02.2023 - 10.2023
Family Caregiver
Planned Career Break
11.2022 - Current
Business Process Improvement Manager
Building Service 32BJ Benefit Funds
07.2021 - 10.2022
Training Manager
Building Service 32BJ Benefit Funds
09.2012 - 06.2021
BBA - Business Administration
Metropolitan College of New York