Lisa Calloway
Loup City,Nebraska
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
SOAR Advocate
Central Nebraska Community Action Partnership
11.2014 - 06.2024
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
Cook & Store Clerk
Trotter's Whoa & Go
07.2013 - 10.2014
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Switchboard Operator & Customer Service
First National Bank of Omaha
03.2012 - 06.2012
- Hired permanently from temp placement through Aerotek Staffing.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed a high volume of calls and emails daily, maintaining composure under pressure while providing exceptional service.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Switchboard Operator & Customer Service
Aerotek Staffing
11.2011 - 03.2012
- Placed at First National Bank of Omaha Call Center
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Managed a high volume of calls and emails daily, maintaining composure under pressure while providing exceptional service.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Education
Some College (No Degree) -
University of Nebraska At Kearney
Kearney, NEHigh School Diploma -
Loup City
Loup City Public Schools05.1990
Skills
- Critical thinking
- Decision-making
- Relationship building
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem resolution
- Flexible and adaptable
- Active listening
- Data collection
- Computer proficiency
- Call center experience
Timeline
SOAR Advocate
Central Nebraska Community Action Partnership
11.2014 - 06.2024
Cook & Store Clerk
Trotter's Whoa & Go
07.2013 - 10.2014
Switchboard Operator & Customer Service
First National Bank of Omaha
03.2012 - 06.2012
Switchboard Operator & Customer Service
Aerotek Staffing
11.2011 - 03.2012
High School Diploma -
Loup City
Some College (No Degree) -
University of Nebraska At Kearney
Similar Profiles
Rachel ChristensonRachel Christenson
Teacher/Center Specialist at Central Nebraska Community Action PartnershipTeacher/Center Specialist at Central Nebraska Community Action Partnership
Tiffany TurnerTiffany Turner
Food Distribution Supervisor at Eastern Nebraska Community Action PartnershipFood Distribution Supervisor at Eastern Nebraska Community Action Partnership
Natasha ClodfelterNatasha Clodfelter
LIHEAP Intake Coordinator at Community Action Partnership of Central IllinoisLIHEAP Intake Coordinator at Community Action Partnership of Central Illinois