LISA CALUGARU
Millington,MI
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
25
25
years of professional experience
Work History
Front Desk Reception
Physician Hospital Organization Provider Staffing
08.2018 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process in family/general practice office.
- Managed high-volume phone calls, scheduling and confirming appointments, directing inquiries to appropriate personnel for prompt resolution.
- Insurance verification, authorizations, specialist referrals.
- Organized, maintained and updated information in computer databases, updated patient records. HIPPA compliant.
- End of visit completed payment transactions, scheduled return appointments, verified CPT and ICD-10 codes for billing.
Medical Transcriptionist/Medical Language Specialist
Nuance Transcription Service
10.2015 - 07.2018
- Transcribed physician dictations and edited drafts created from speech recognition software, multiple specialties, acute care, surgical, hospital.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency, corrected grammar, spelling and syntax mistakes.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Utilized templates and macros to streamline transcription processes.
Medical Transcriptionist
Softscript, Inc.
02.2015 - 10.2015
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Edited drafts created from speech recognition software.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
Medical Transcriptionist/Language Specialist
Covenant HealthCare
03.2000 - 12.2014
- Edited drafts created from speech recognition software, enhanced accuracy of medical records by transcribing detailed physician dictations.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Demonstrated excellent skills to understand diverse accents and dialects, expertly transcribed medical reports for variety of physicians in hospital setting.
Education
High School Diploma -
Millington High School
Millington, MI06-1983
Skills
- Customer service
- Attention to detail
- Listening skills
- Cash handling
- Telephone etiquette
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Skilled in Allscripts APM and EHR
- Insurance authorizations and specialist referrals
Hobbies and Interests
Photography, birding, hiking, travel, gardening.
Timeline
Front Desk Reception
Physician Hospital Organization Provider Staffing
08.2018 - 11.2024
Medical Transcriptionist/Medical Language Specialist
Nuance Transcription Service
10.2015 - 07.2018
Medical Transcriptionist
Softscript, Inc.
02.2015 - 10.2015
Medical Transcriptionist/Language Specialist
Covenant HealthCare
03.2000 - 12.2014
High School Diploma -
Millington High School
Similar Profiles
Shiela VanWhyShiela VanWhy
Medical Assistant at Lehigh Valley Physician Hospital OrganizationMedical Assistant at Lehigh Valley Physician Hospital Organization
Shaniqua BennamonShaniqua Bennamon
Senior Insurance Verifier at Houston Methodist Physician Organization CBOSenior Insurance Verifier at Houston Methodist Physician Organization CBO
Devon KingDevon King
Physician Recruiter at CompHealth Consultative Physician staffingPhysician Recruiter at CompHealth Consultative Physician staffing