Summary
Overview
Work History
Skills
References
Timeline
Generic

Lisa Campbell

Ridgeville,South Carolina

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions.

Confident communicator recognized for consistently receiving excellent customer feedback.

Dedicated to ensuring customer satisfaction by proactively minimizing stressful situations.

Demonstrated expertise in efficiently managing supplies and equipment. Achieved success in organizing and executing events while ensuring cleanliness and order.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

26
26
years of professional experience

Work History

Office Administrator

Your Holistic Doc LLC
Phoenix, MD
11.2019 - Current
  • Ensured a positive and courteous customer experience through friendly interactions.
  • Managed logistics operations for efficient order fulfillment.
  • Ensured accurate and up-to-date information on programs and website.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Created spreadsheets in Excel to track data.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Interpreted and communicated work procedures and company policies to staff.
  • Provided guidance to customer service staff in resolving complex customer service issues.
  • Provided customer service regarding payment processing issues.

Event and Custodial Services Supervisor

St Pauls Anglican church
Summerville, SC
02.2017 - Current
  • Demonstrated ability to work independently with minimal supervision.
  • Supported other team members in various tasks related to the job when needed.
  • Delivered warm companionship with conversation, emotional reassurance, and coordination of mentally stimulating activities.
  • Evaluated current processes for efficiency improvements and cost savings opportunities.
  • Adhered to established budget guidelines when ordering supplies or materials needed for custodial services.
  • Identified areas in need of improvement with regards to cleanliness standards and developed strategies for meeting those goals.
  • Provided training to new and existing custodial personnel on proper cleaning techniques, use of chemicals, and other related topics.
  • Maintained inventory of supplies necessary for daily operations, including janitorial equipment and cleaning products.
  • Reported any damages or problems with facilities to management in a timely manner.
  • Helped team members use supplies efficiently to achieve department objectives and reduce waste.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Collaborated with clients to identify their goals and expectations from the event.
  • Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
  • Analyzed data from previous events in order to improve future ones.
  • Utilized dollies or carts to move bulky furniture, aiding in the setup of event tables and chairs

Catering Server

Parish House Catering
Summerville, SC
08.2018 - 05.2024
  • Ensured efficient setup and teardown of catering services both on-site and off-site.
  • Maintained a clean and well-organized environment in both customer and food preparation areas for optimal efficiency.
  • Prepared individual condiments and dispensers for transportation to catering locations. Worked on multi-course dinners featuring pre-plated foods.
  • Optimized customer experience through effective handling and resolution of complaints regarding food quality or service delivery.
  • Maintained cleanliness and sanitation of dishes to ensure customer safety.
  • Managed the transportation of supplies and food by loading them onto delivery vans and unloading them at various events.
  • Managed the arrangement of food items on serving trays and in carry-out packages, ensuring accurate and timely delivery of customer orders.

Sales Associate

No Bull Mattress
North Charleston, SC
04.2018 - 03.2020
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered incoming telephone calls to provide store, products and services information.
  • Placed special orders or called other stores to find desired items.
  • Computed purchases and received and processed cash or credit payment.

Hotel Housekeeper

Lutheran Coastal Retreat Center
Isle Of Palms, SC
07.2018 - 02.2020
  • Attended to 21 guest rooms by performing cleaning tasks such as sweeping, mopping, and vacuuming, while consistently removing all trash and properly disposing of soiled linen
  • Inspected bathrooms for cleanliness and replenishment of supplies.
  • Assisted with laundry duties such as washing towels and sheets.
  • Organized housekeeping carts with necessary supplies at the start of shift.
  • Replenished amenities in all guest rooms according to established standards.

Server

Perkins Family Restaurant
Summerville, SC
04.2018 - 09.2018
  • Provided exceptional guest service through knowledge of menu items while delivering prompt and attentive service.
  • Achieved customer contentment by consistently topping off beverages and anticipating necessities, like condiments and supplementary napkins.
  • Facilitated clear communication between kitchen staff and customers regarding allergies, dietary needs, and special requests.
  • Restocked non-perishables and other items, including condiments and napkins, from inventory to keep pantry.
  • Aided patrons in making informed choices by offering recommendations on entrees, desserts, and catering to specific dietary needs.
  • Efficiently maintained dining area cleanliness by sweeping, washing glasses, and promptly removing spills while attending to guests.
  • Escorted customers to designated seating areas, showcased menu options and informed about featured dishes to generate interest.
  • Contributed to the success of the team by aiding serving staff in fulfilling customer requirements including refilling beverages, processing payments, and delivering food to tables.
  • Assisted with table bussing and resetting to enhance dining room efficiency.
  • Ensured accurate seating decisions by staying informed about server availability and table turnover.

Brand Support/sales/education

ColorDesign
01.1999 - 07.2018
  • Delivered informative presentations and training sessions to educate salons/stylists on the proper use of products.
  • Contributed in establishing strong relationships with DSC, closing deals, and proposing additional purchases to maximize sales.
  • Conducted training sessions for new educators, teaching them successful presentation strategies and aiding in the development of their skills
  • Conducted regular business trips spanning 2 weeks per month.
  • Maintained communication with accounts through phone calls and email to track sales opportunities, monitor deals in progress, and offer extra support.

Sales Associate

Conns Home Plus Warehouse
North Charleston, SC
07.2017 - 01.2018
  • Assisted customers in their buying decisions while selling furniture, appliances, and electronics.
  • Responsible for processing credit applications and acquiring vital details to obtain approvals from credit agencies.
  • Successfully executed the full sales cycle with expertise in closing deals, coordinating deliveries, and following up with customers to ensure their satisfaction.
  • Delivered consistent results with $85,000 in monthly sales.
  • Effectively addressed customer problems while offering continuous support within the sales and delivery processes.
  • Expanded customer base by delivering exceptional service and employing influential warm and cold-calling techniques.

Membership Consultant

O2 Fitness Center
11.2015 - 07.2016
  • Promoted club programs, products, and services to participants
  • Offered timely assistance to incoming customers.
  • Executed transactions involving cash, credit, and debit payments.
  • Generated leads by requesting referrals from pleased customers.
  • Provided courteous and informative assistance during incoming telephone calls.
  • Executed tasks related to DPR and met daily targets.
  • Participated in outside sales by engaging with local community events.
  • Implemented strategies for networking and prospecting in order to expand professional connections.
  • Participated actively in all company trainings.

Hairstylist

Tapestry Salon
01.2012 - 07.2015
  • Achieved sales growth by effectively promoting and selling salon services along with products.
  • Developed and advised personalized hair care routines for clients.
  • Performed regular stock checks and maintained salon inventory on a weekly basis.
  • Enhanced customer loyalty and fostered repeat business through the cultivation of lasting customer connections.
  • Mentored staff, enhancing salon development and increasing productivity.
  • Secured ongoing revenue streams by proactively scheduling future appointments.
  • Demonstrated commitment to personal growth by participating in regular training and staying informed about emerging techniques.

Salon Owner Operator

Salon Exodus
Mount Sinai, NY
11.2005 - 01.2012
  • Managed the day-to-day, weekly, and monthly operations of the business.
  • Ensured optimal performance of team members through education and provision of necessary resources for client service.
  • Managed payroll, staffing, and training while effectively communicating with vendors.
  • Maintained and updated detailed procedural processes to enhance business accuracy.
  • Conducted monthly staff meetings.
  • Provided exceptional hair care services to clients.
  • Increased visibility of business by actively engaging in community events.
  • Participated in various charity events.

Skills

  • Approachable
  • Flexible
  • Reliable and dependable
  • Goal-oriented
  • Quick learner
  • Good listener
  • Customer service
  • Sales presentations
  • Professional appearance
  • Relationship selling
  • work well in fast paced environment

References

References available upon request.

Timeline

Office Administrator

Your Holistic Doc LLC
11.2019 - Current

Catering Server

Parish House Catering
08.2018 - 05.2024

Hotel Housekeeper

Lutheran Coastal Retreat Center
07.2018 - 02.2020

Sales Associate

No Bull Mattress
04.2018 - 03.2020

Server

Perkins Family Restaurant
04.2018 - 09.2018

Sales Associate

Conns Home Plus Warehouse
07.2017 - 01.2018

Event and Custodial Services Supervisor

St Pauls Anglican church
02.2017 - Current

Membership Consultant

O2 Fitness Center
11.2015 - 07.2016

Hairstylist

Tapestry Salon
01.2012 - 07.2015

Salon Owner Operator

Salon Exodus
11.2005 - 01.2012

Brand Support/sales/education

ColorDesign
01.1999 - 07.2018

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Lisa Campbell