Lisa Campoy
Tucson,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Police Communication Supervisor
Arizona Department Of Public Safety
04.2007 - Current
- Prepare shift schedules, approve overtime, ensure coverage to meet the center's needs
- Maximized efficiency with meticulous organization, prioritizing tasks for optimal productivity within the department.
- Perform administrative and training functions
- Monitor and direct activities of dispatchers, call takers, trainers and trainees
- Review shift activities and brief the on-coming shift
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement in their communication abilities.
- Collaborated with other departments to establish cohesive communication strategies and maintain consistency across all channels.
- Maintained up-to-date knowledge of industry trends and best practices in order to ensure ongoing effectiveness of current systems and processes within the department through attendance at conferences and training
- Gathered feedback from employees on a regular basis to identify areas for improvement within the company''s communication infrastructure.
- Provided guidance and support during times of significant change or transition within the organization, facilitating smooth adaptation among staff members through clear communication channels.
- Served as a liaison between upper management and employees, addressing concerns or issues promptly and professionally to maintain a positive work environment.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Attend meetings with other supervisors, managers and agencies
- Perform the duties of a police communication dispatcher and/or call taker as needed for coverage
Police Communications Dispatcher
Douglas Police Department
11.2002 - 03.2007
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Reduced errors by meticulously entering data into computer-aided dispatch systems.
- Streamlined communication between officers and emergency personnel, ensuring seamless coordination during high-stress situations.
- Assisted in the apprehension of suspects through effective surveillance and detailed descriptions provided to officers.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
- Contributed to successful investigations with thorough documentation of all communications and actions taken during an incident.
- Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
- Collaborated closely with other dispatchers and supervisors, maintaining open lines of communication to ensure efficient operations.
- Continually updated skills in new technologies, enhancing accuracy in dispatching processes.
- Participated in ongoing training for improved knowledge about protocols, policies, and procedures related to police communications work.
- Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
- Supported fellow dispatchers when needed, fostering teamwork within the department.
- Ensured proper handling of non-emergency calls by redirecting callers to appropriate resources or departments as necessary.
- Facilitated smooth shift transitions with detailed log entries documenting all relevant information from previous shifts before handing over responsibilities.
- Demonstrated adaptability in adjusting work schedules or assuming additional duties as required for optimal performance within the department.
- Proactively identified potential areas for improvement in dispatch processes and participated in implementing changes that resulted in increased departmental efficiency.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced risks and emergency response issues by observing public safety field units.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Customer Care Representative
Rotech Oxygen & Medical Equipment
06.1999 - 12.2001
- Boosted sales performance through the creation of engaging promotional materials and sales presentations.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Assisted delivery personnel with medical equipment deliveries on 9/11, especially oxygen
- Kept up with the latest insurance requirements for medical equipment.
Medical Receptionist
Arizona Family Care Associates
01.1997 - 06.1999
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for Dr Jain-physician Arizona Family Care medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
No Degree - Elementary Education
Northern Arizona University
Flagstaff, AZNo Degree - General Studies
Cochise College
Douglas, AZHigh School Diploma -
Douglas High School
Douglas, AZ05.1994
Skills
- Team Management
- Meeting Facilitation
- Written Communication
- Conflict Resolution
- Performance Evaluation
- Event Planning
- Interpersonal Skills
- Public Speaking
- Translation Services
- Decision Making
- Emotional Intelligence
- Data Analysis
- Training and Development
- Customer Service
- Active Listening
- Time Management
- Cross-functional Collaboration
- Problem Solving
- Calendar Management
- Crisis Management
- Internal Communications
- Incident Response
- Decision-Making
- Problem-Solving
- Schedule Coordination
- Needs Assessment
- Crisis Response
- Event Coordination
- Research Proficiency
- Team Development
- Crisis Communications
- Email Blasts
Affiliations
- Board Member for the Arizona State Trooper's Association for 16 years
- Cub Master for Boy Scouts of America for 2 years
Languages
Spanish
Native or Bilingual
Timeline
Police Communication Supervisor
Arizona Department Of Public Safety
04.2007 - Current
Police Communications Dispatcher
Douglas Police Department
11.2002 - 03.2007
Customer Care Representative
Rotech Oxygen & Medical Equipment
06.1999 - 12.2001
Medical Receptionist
Arizona Family Care Associates
01.1997 - 06.1999
No Degree - Elementary Education
Northern Arizona University
No Degree - General Studies
Cochise College
High School Diploma -
Douglas High School
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