Proven expert in customer service excellence and problem-solving, I significantly exceeded sales targets at Dako and VW Credit, Inc through effective communication and rapport building. Trained in call center operations and skilled in multitasking, my tenure at VW Credit, Inc. enhanced service processes, achieving high customer satisfaction. Reliably led team training, showcasing my dedication to improvement and teamwork.
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Assisted the customer with End of Lease and Retail obligations/responsibilities.
- Review account specific information.
- Respond to customer requests, offering excellent support and tailored recommendations to address their needs.
- Process payments/payment extentions/lease extentions/additional mileage purchase.
- Sought ways to improve processes and services provided.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered specific account information
- Assisted in the End of Lease process
- Assisted in the process to purchase the vehicle at the end of lease.
- Implemented upselling of Vehicle protection plans.
- Achieved and exceeded sales targets consistently by utilizing communication skills and product expertise.
- Built rapport with customers which provided positive feedback from satisfied customers.
Was chosen to apart of the VCI Core and Culture workshop.
I was selected to apart of YODA Early Adaptors and assist with getting other representatives trained and ready for YODA.
Was selected to apart of the Ecomm Task Force to assist with the back log of Ecomms.
I ranked #1 among the rest of all Level 2/3 over the past year.
Shadow partner for new L2 and TP representatives.
Submitted and approved change management for cold transfer process.