Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
volunteer at a special needs prom, co-leader of a 4H club
Timeline
Generic

Lisa Carlson

Summary

Collaborative leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Associate

Signet Jewelers
08.2015 - 02.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized displays to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Store Manager

Signet Jewelers
08.2000 - 08.2015
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Recruited, hired, trained and mentored new employees with the intention of making them promotable to management positions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies and inventory shrinkage.

Education

Associate of Arts - Business

Joliet Junior College
Joliet, IL

Skills

  • Maximizing Profitability
  • Cash Handling Accuracy
  • Inventory Tracking
  • Multitasking Strengths
  • Shipment Processing
  • Conflict Resolution
  • Strong Communication and Interpersonal Skills
  • Documentation and Recordkeeping
  • Team Leadership and Mentoring
  • Customer Service
  • Supervision of High Volume Store with up to 15 Employees

Accomplishments

I received numerous company awards as a manager. These included Training Manager of the year, Highest Profit with the least amount of discount (twice), and a club award for each time the store increased sales by $500,000 within a fiscal year (approx 10).

Certification

Certified Diamontologist

Certified Gemologist


volunteer at a special needs prom, co-leader of a 4H club

I volunteer as a "buddy" at my church's special needs prom. I am assigned a guest and my job is to make sure they get dinner, dance, go for limo rides, sing karaoke, or sit in a quiet room coloring. It is up to them on what they want to do and I make sure they safely do it.


I have actively assisted in my daughter's 4H club and am a co-leader this year. We encourage and coordinate the help of the kids in community events, such as packing meals for people in Haiti and supplying homemade snacks for farmers during harvest season.

Timeline

Sales Associate

Signet Jewelers
08.2015 - 02.2020

Store Manager

Signet Jewelers
08.2000 - 08.2015

Associate of Arts - Business

Joliet Junior College

Similar Profiles

CREATE PROFILE
Lisa Carlson