Summary
Work History
Education
Skills
Websites
Additional Information
Timeline
BusinessAnalyst
Lisa Caron

Lisa Caron

Wilmington,DE

Summary

Program Manager with 10+ years of experience in directing large-scale programs, overseeing multimillion-dollar budgets, and delivering value driven business results. Hands-on in optimizing resources and workflows, celebrating milestones, and creating an environment of diversity, equity and inclusion.

Work History

Senior Program Manager

Vanguard Group
2017 - 2022
  • Provided program management expertise in agile practices and execution.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Generated annual budget forecasting (and re-forecasting) information for executive and corporate reports (60M + program)
  • Mentored and supported team member to create strong workplace culture (26 employees).
  • Defined and managed feedback loop, integrating user complaints and suggestions into future programmatic changes.
  • Tracked and reported program results to stakeholders to facilitate change management activities.

PMO Program Manager

Vanguard Group
2014 - 2017
  • Successfully managed budgets and allocated resources to maximize productivity and profitability (60M+ yearly).
  • Developed and implemented strategic project plans to meet business objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.

Production Support Manger - Enterprise Technology

Vanguard Group
2012 - 2014
  • Managed a staff (5 employees) to deliver, smooth functioning and minimal downtime, of newly implemented systems and procedures (web and internal processing desktop).
  • Collaborated with upper management to drive strategy and implement new processes (intake/prioritization).
  • Provided consultative assistance to technical staff and business unit clients by recommending and implementing solutions to business problems.
  • Evaluated employee performance and provided feedback and training as needed.

Data Governance / Operations Manager

Vanguard Group
2006 - 2012
  • Interviewed, hired, trained and mentored 15 staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Defined performance indicators and quality metrics to maintain compliance with governing policies, standards and adoption requirements.
  • Defined governance roles and responsibilities to establish clear accountability for stewardship of principal information assets.
  • Contacted preparers of source documents to resolve questions, inconsistencies or missing data.

Learning and Growing

Vanguard Group
1994 - 2003
  • Retail Client Services Phone Associate
  • Client Representative
  • Department Trainer
  • Operational Excellence Supervisor

Education

Associate of Arts - Merchandising And Marketing

Berkeley College
New York, NY
1988

Skills

  • Program and Project Management
  • Agile Methodology
  • Technology Roadmaps
  • Stakeholder Engagement
  • Risk Management
  • Financial Management
  • Employee Coaching and Mentoring

Websites

Additional Information

Cradles to Crayons Volunteer

American Corporate Partners Mentor (Veterans)

Timeline

Senior Program Manager

Vanguard Group
2017 - 2022

PMO Program Manager

Vanguard Group
2014 - 2017

Production Support Manger - Enterprise Technology

Vanguard Group
2012 - 2014

Data Governance / Operations Manager

Vanguard Group
2006 - 2012

Learning and Growing

Vanguard Group
1994 - 2003

Associate of Arts - Merchandising And Marketing

Berkeley College

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Lisa Caron