Lisa Carpentier
Troy,ME
Overview
22
22
years of professional experience
Work History
Sales Support Specialist
CED/ Gilman Electric
02.2024 - 03.2024
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Layoff after physical inventory was completed unfortunately,
Independent Distributor
Diversengy
09.2023 - 11.2023
- Increased sales revenue by consistently following up with leads and cultivating long-term relationships.
- Negotiated favorable payment terms with suppliers to improve cash flow management and overall financial stability of the business.
- Maintained accurate records of all transactions, ensuring compliance with company policies and relevant regulations.
- Managed inventory effectively to maintain optimal stock levels and minimize storage costs.
Account Manager/Client Relations Expert
Center Point Large Print
01.2015 - 09.2023
- Increased sales each year since 2015 from 85000 to over 160000
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager
SunScapes LLC
01.2011 - 01.2012
- Company Closed
Loan Servicing Specialist
Camden National Bank
01.2009 - 01.2010
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and implemented training programs for new Loan Servicing Specialists, improving overall team performance.
Account Manager
Moss Inc
01.2002 - 01.2008
- Company moved
Education
Accounting -
Camden Rockport High School
Camden, MESome College
University of Maine
Augusta MESkills
- Account management
- Salesforce
- Cold calling
- Customer Relationship Management
- Sales strategy development
- Customer Needs Assessment
- CRM software proficiency
- Effective negotiation
Additional Information
Maintain assigned account bases while developing new accounts, Provide clients with estimates of costs, Locate and contact potential clients, Inform customers of available options with promotions/incentives, Keep records of customer interactions or transactions, recording details of inquires complaints or comments as well as actions taken, Check to ensure that appropriate changes were made to resolve customer's problems, Refer unresolved customer grievances to designated departments for future investigation, Contact customers to respond to inquires or to notify them on claim investigation results of any planned adjustments
Timeline
Sales Support Specialist
CED/ Gilman Electric
02.2024 - 03.2024
Independent Distributor
Diversengy
09.2023 - 11.2023
Account Manager/Client Relations Expert
Center Point Large Print
01.2015 - 09.2023
Account Manager
SunScapes LLC
01.2011 - 01.2012
Loan Servicing Specialist
Camden National Bank
01.2009 - 01.2010
Account Manager
Moss Inc
01.2002 - 01.2008
Accounting -
Camden Rockport High School
Some College
University of Maine