Lisa Carrillo
WELDON
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
15
15
years of professional experience
Work History
Departmental Aide
Kern County Library
01.2023 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to a positive work environment by maintaining professional relationships with colleagues across all levels of the organization.
- Handled confidential information with discretion, ensuring proper storage and protection of sensitive data.
- Conducted research on behalf of the department, providing valuable insights to inform decision-making processes.
- Improved library organization by accurately shelving books and materials according to the Dewey Decimal System.
- Enhanced patron satisfaction by assisting with research inquiries and locating requested materials.
- Performed routine maintenance on equipment like copiers, printers or computers to minimize downtime for users.
- Streamlined check-in and check-out processes for increased efficiency at the circulation desk.
- Strengthened community outreach efforts by representing the library at local events or participating in collaborative projects with other organizations.
- Assisted librarians with collection development by providing input on popular titles, community interests, or material gaps.
- Conducted orientation sessions for new patrons on how to use library resources effectively while following established guidelines.
- Promoted a welcoming atmosphere by maintaining a clean, organized, and visually appealing environment for library users.
- Monitored library environments to maintain safe, hazard-free settings.
- Gained strong understanding of various methods for cataloging books and other materials.
- Processed library card applications and maintained patron records with accurate contact information.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Maintained secure environment by monitoring visitors at front desk.
- Assisted patrons with printing and copying according to personalized requirements.
- Collected and processed fines on overdue library materials.
- Set up computer and digital device access, providing assistance with use and operation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Placed books on proper shelves when returned to circulation.
- Collected fees, fines and donations for balanced library finances.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Customer Service Supervisor
Walmart
04.2009 - 03.2015
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Researched and corrected customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed and authenticated customer exchanges, voids and returns.
- Interceded between employees during arguments and diffused tense situations.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Diploma -
Riverside County of Education Home School
Perris CA 06.2008
Skills
- Team Leadership
- Scheduling
- Schedule Management
- Customer Relations
- Team Building
- Training and mentoring
Timeline
Departmental Aide
Kern County Library
01.2023 - Current
Customer Service Supervisor
Walmart
04.2009 - 03.2015
Diploma -
Riverside County of Education Home School
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