Lisa Carrillo
San Bernardino,CA
Summary
Accomplished Store Manager with a proven track record at Advance Auto Parts, enhancing customer satisfaction and streamlining store operations. Skilled in problem-solving and customer service management, I excel in training and mentoring teams to achieve excellence. Demonstrated success in improving operational efficiency and fostering positive customer relations through outstanding communication and leadership.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
29
29
years of professional experience
Work History
Store Manager
Advance Auto Parts
08.2021 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Completed Product set up for Promotional Products.
- Conducted trainings for store operations, sales volume for General Managers.
- Created work schedules to ensure adequate staff in store.
- Recruiting, selecting, orienting, and training employees
Store Manager
Pep Boys Auto Parts & Service
11.2012 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Ensured staff was trained and informed with new merchandise and current promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with Commercial Sales in ensuring fast and adequate sales in auto repairs.
- Conducted store and district inventory
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Orielly Auto Parts
01.2009 - 01.2012
- Recruited, interviewed and hired employees for the district.
- Trained newly promoted store managers
- Attended conferences for new products and reported back to Regional Mangers.
- Ran district product warehouse.
- Conducted inventory for districts
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Kragen Auto Parts
05.1996 - 05.2009
- Supervised district warehouse.
- Implemented sales promotions and educated staff to provided knowledge to customer's.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted inventory for the district.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Education
High School Diploma -
Westminster High School
Westminster06-1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Store operations
- Team leadership
- Outstanding communication skills
- Training Instructor for sales associates through General Managers
- District Inventory Coordinator
- Loss Prevention Specialist
Accomplishments
- Exceeded monthly store sales goals 36 months in a row.
- Achieved two national store ranking within 3 years at Orielly's Auto Parts.
- Achieved one national store ranking within 2 years in 2023 at Advanced Auto Parts.
- In year 2022 awarded Top Seller for four quarters within district.
- Managed a store that exceeded company expectations in every category during 2022-2023.
- Increased sales by 22.4% by coaching department managers and effective inventory procedures.
- Year to date top seller in district at $2.4 million in sales volume at Advanced Auto Part.
Timeline
Store Manager
Advance Auto Parts
08.2021 - Current
Store Manager
Pep Boys Auto Parts & Service
11.2012 - 08.2021
Store Manager
Orielly Auto Parts
01.2009 - 01.2012
Store Manager
Kragen Auto Parts
05.1996 - 05.2009
High School Diploma -
Westminster High School
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