Lisa Carrizoza
Tucson,AZ
Summary
Dynamic professional with a proven track record in transportation dispatch and special needs caregiving, notably at Yellow Cab Taxi Ca. Excelled in team collaboration and critical decision-making, enhancing operational efficiency and client satisfaction. Skilled in dispatch of drivers and providing compassionate care, demonstrating a unique blend of technical and interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Transportation Dispatcher
Yellow Cab Taxi Ca
Tucson, AZ
09.2021 - 05.2023
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
- Documented services performed, operations information, and dispatch details in system.
- Tracked vehicle locations using GPS systems to provide real-time updates to customers and management.
- Handled emergency situations by rerouting drivers or arranging for additional resources as needed.
Caregiver, Special Needs
meadows catalina llc
Tucson, AZ
01.2019 - 06.2021
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored health and well-being of clients and reported significant health changes.
- Facilitated group activities for multiple special needs adults or children at once.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assisted in the development of life skills such as communication and mobility.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Developed positive relationships with families of special needs individuals.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients get in and out of beds and wheelchairs.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Assisted clients with maintaining good personal hygiene.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Monitored physical and emotional health of clients.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
CASHIER
El Herradero
Tucson, AZ
09.2016 - 05.2018
- Trained new team members in cash register operation, stock procedures, and customer services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Ensured compliance with all safety regulations within the store environment.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Worked closely with front-end staff to assist customers.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Some College (No Degree) -
Pima Community College
Tucson, AZSkills
- Dispatch of drivers
- Team collaboration
- Call center environments
- Information research
- Telephone etiquette
- Deadline oriented mindset
- Critical Decision-making
- Issue resolution
- Escalation of issues
- Work order entry
- Transportation safety protocols
- Company procedures
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Transportation Dispatcher
Yellow Cab Taxi Ca
09.2021 - 05.2023
Caregiver, Special Needs
meadows catalina llc
01.2019 - 06.2021
CASHIER
El Herradero
09.2016 - 05.2018
Some College (No Degree) -
Pima Community College
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