Lisa Carroll
Pequannock,New Jersey
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Retail Operations Manager
CVS Pharmacy
06.2022 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Answered questions about store policies and addressed customer concerns.
- Controlled store inventory and reviewed cash handling and operations reports.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Site Supervisor
OneCare OBGYN & Midwifery
03.2017 - Current
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Aided with prescription refill requests.
- Managed appointments, registrations and patient relations in busy OBGYN office.
- Coordinated luncheons with Pharmaceutical Representatives.
- Reviewed and sent medical records to other physicians upon request.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with patients, and updated patient records.
- Handled assignments independently with good judgement and critical thinking skills.
Front Desk Receptionist
New Jersey Pediatric Neuroscience Institute
03.2009 - 04.2014
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Morristown High School
Morristown, NJ06.1997
Skills
- Personnel training and development
- Health and safety
- Budget Planning
- Inventory ordering
- Patient Relations
- Insurance Verification
- Customer service background
- Healthcare experience
- Electronic Charting
- Front Desk Operations
- Scheduling proficiency
- Data Entry
Timeline
Retail Operations Manager
CVS Pharmacy
06.2022 - Current
Site Supervisor
OneCare OBGYN & Midwifery
03.2017 - Current
Front Desk Receptionist
New Jersey Pediatric Neuroscience Institute
03.2009 - 04.2014
High School Diploma -
Morristown High School
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