Overview
Work History
Education
Timeline
Generic

Lisa Carter

Washington,DC

Overview

20
20
years of professional experience

Work History

Home Health Aide

Right At Home
06.2019 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Ensured cleanliness and safety in patient homes, minimizing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Maintained a clean and organized living environment by performing essential housekeeping duties.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Coordinated meal preparation to align with specific dietary requirements.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced quality of care through adaptive approaches.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Responded swiftly to emergencies like falls and medical crises.

Assistant Manager

Family Dollar
01.2014 - 03.2016
  • Managed routine workflows to achieve organizational objectives.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Customer Service Cashier

Family Dollar
10.2011 - 01.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.

Reservation Agent

Red Top Cab
12.2005 - 06.2010
  • Utilized active listening to enhance customer interactions and satisfaction.
  • Facilitated conversations by addressing questions and recommending solutions.
  • Addressed online booking inquiries and provided assistance to guests and travel partners throughout the booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
  • Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
  • Trained new hires on procedures, software applications, and company policies to maintain team efficiency.

Education

CCertificate - Home Health Aide

Opportunity Industrialization Center (OIC)
Washington DC
01.2019

High School Diploma - General Studies

Eastern Senior High
Washington DC
06.1999

Timeline

Home Health Aide

Right At Home
06.2019 - Current

Assistant Manager

Family Dollar
01.2014 - 03.2016

Customer Service Cashier

Family Dollar
10.2011 - 01.2014

Reservation Agent

Red Top Cab
12.2005 - 06.2010

CCertificate - Home Health Aide

Opportunity Industrialization Center (OIC)

High School Diploma - General Studies

Eastern Senior High

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Lisa Carter