Lisa Case
Richmond Hill,GA
Summary
Highly skilled and enthusiastic nurse leader with over 25 years of progressive experience at Mayo Clinic, Mayo Clinic Health System and HCA in surgical, procedural, sterile processing, inpatient and ambulatory settings seeking a position in Executive Nursing. Passionate leader who takes pride in advancing the profession of nursing by elevating innovation to provide compassionate, safe, efficient, quality care to patients while supporting the changing workforce of the future.
Overview
26
26
years of professional experience
Work History
Director of Nursing
HCA Memorial Health University Medical Center
07.2022 - Current
- Interviewed, hired and oriented staff and managed ongoing staff development initiatives
- Led med surg specialties through successful Joint Commission visit in 2023
- Spearheaded evidence-based initiatives focused on patient education and multi-modal pain medication management
- Supported HR in talent acquisition with recruitment and hiring events
- Coordinated orthopedic workflows to elevate team performance and foster long-term success
- Directed, supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance and other personnel
- Recommended process improvements to improve patient throughput via Leadership Capstone Project
- Inspected facilities and recommended corrective changes to improve compliance
- Leaned into orthopedic specialty in absence of Nurse Manager
- Developed Ortho Core Education by listening to staff needs
- Gradual improvement in Orthopedic Patient Experience from 19% in 2022 to 2023 Q2 to 70%.
- Began requisition and hiring process to open new Med Surg unit.
Regional Nurse Director in Surgical Services
Mayo Clinic Health System
Rochester, MN
10.2018 - 05.2022
- Provided support to each surgical and procedural division's operational and strategic plan for each of the five sites within SE MN health system
- Provided support to two Critical Access hospitals within region
- Developed support to standardize surgical supplies and equipment to facilitate group buying with companies
- Provided a monthly surgical report to Board of Trustees
- Planned and implemented monthly operating room assignment meetings to facilitate reassignment when surgeons are away to increase surgical case volume which over time resulted in 13.6 FTE decrease of allied health staff within one year through attrition
- Performed financial assessments to support business development and strategic plan
- Proposed and implemented a Southeast Minnesota (SEMN) Endoscopy Scheduling Center which increased utilization of procedure rooms within region and decreased same day cancels due to poor prep to less that 1%
- Developed a business plan for Mayo Clinic Enterprise internal travel nurse program which has been implemented with positive staff satisfaction
- Provided oversight to multiple operating rooms, procedural areas and sterile processing areas at multiple sites
- Quarterly monitoring of position controls with Nurse Managers at five sites for preoperative, intraoperative, postoperative and procedural and operating room nursing care as well as sterile processing
- Developed yearly capital budgets for operating and procedure room infrastructure and surgical equipment needs at all sites
- Facilitated communication between site leadership and surgical leadership
- Coached, mentored and empowered Nurse Managers and other members of surgical leadership team
- Grew regional surgical nursing leadership team to consist of Nurse Education Specialist, Quality and Accreditation Nurse, Sterile Processing Nurse Manager and Operations Manager while shifting FTE to remain neutral and support practices
- Provided financial assessment, gained approval, and supported implementation to use outside vendor to transport clean and soiled scopes to one site for reprocessing
- Successfully implemented robotic surgical procedures at multiple sites
- Successful Joint Commission visits at all five sites with sites having minimal to zero citations within surgical services
- Experience with multiple union contracts including Minnesota Nurses Association
- Oversight and implementation of Nursing Labor Pool during pandemic with staff reassignments and furloughs
- Oversight of ramping down and ramping back up surgery twice at all five sites during pandemic
Interim Nurse Manager
Mayo Clinic, Methodist Hospital Campus
02.2018 - 10.2018
- Supported Gynecology and Urology surgical practice at Rochester Methodist Campus
- Consulted and coordinated with leadership team members including Nurse Education Specialist and Sterile Processing Supervisor to support surgical teams and practice initiatives
- Reviewed applicants, interviewed and hired all operating room staff
- Supported large robotic surgical practice
- Implemented and promoted shared governance nursing model
- Performed face-to-face yearly performance evaluations for all staff including review of career development opportunities
- Promoted multidisciplinary service coordination with pharmacy, radiology, and hospital inpatient teams
- Performed monthly staff meetings
- Collaborated with senior nursing leaders to develop, interpret, and optimize nursing policies and procedures
- Promoted multidisciplinary service coordination between nursing staff, medical professionals, pharmacy, and laboratory teams
- Administered and appraised quality improvement strategies across nursing services.
Nurse Manager
Mayo Clinic, Methodist Hospital Campus
04.2017 - 10.2018
- Supported Orthopedic and Plastic surgery practices at Rochester Methodist Campus
- Consulted and coordinated with leadership team members including Nurse Education Specialist and Sterile Processing
- Supervisor to support surgical team and practice initiatives
- Reviewed applicants, interviewed and hired all operating room staff
- Supported robust total knee and hip robotic surgical practice
- Implemented and promoted shared governance nursing model
- Performed yearly face-to-face performance evaluations with all staff including review of career development opportunities
- Promoted multidisciplinary service coordination with pharmacy, radiology, physical therapy and hospital inpatient teams
- Performed monthly staff meetings
- Collaborated with senior nursing leaders to develop, interpret, and optimize nursing policies and procedures
- Conducted patient audits to assess level of nursing care provided and identify skill gaps
- Interviewed and selected new hires and verified skills with the Nurse Education Specialist before releasing to independent patient care
- Investigated and reported significant medical errors and unanticipated outcomes resulting in patient harm
- Administered and appraised quality improvement strategies across nursing services
- Worked with Nurse Administrator on evaluating, counseling, coaching, and developing nursing staff in line with high standards of patient care.
House Supervisor
Mayo Clinic
10.2014 - 04.2017
- Directed care and active treatment of individuals with mental and physical limitations of patients on mental health units and in emergency department
- Supported bed management and throughput for both St Marys and Methodist Hospital Campuses evenings, nights and weekends
- Inspected facilities and recommended changes to improve facility's readiness and level of compliance
- Decreased length of stay rates by implementing daily interdisciplinary discussions with multiple departments to manage throughput
- Monitored medical services to assess quality of care and appropriate allocation of nurses and allied health staff during severe nursing shortages
- Established and enforced organizational policies to keep operations in line with facility's standards and regulatory requirements
- Implemented organizational policies and procedures for facility or medical unit and offered input on standardization, patient quality, patient safety, and efficiency
- Recommended renovations to units to improve patient flow and staff circulation
- Reduced staff vacancy rates significantly by communicating expectations and exercising flexibility in managing staff proactively
- Monitored patient care service delivery to implement quality improvements
- Directed, supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance and other personnel
Professor Of Nursing
Rochester Community and Technical College
08.2011 - 04.2017
- Supervised students during clinical practices, offering feedback and suggestions for improvement while building confidence
- Supervised and supported nursing students throughout classroom theory and clinical rotations
- Maximized success rates by serving as role model and interacting individually with students
- Collaborated with health specialists and community groups to assess community health needs and address availability of resources
- Built successful nurses using careful evaluation of students' learning, progress and clinical reasoning skills
- Assessed progress of each student with standardized assessments and course assignments, providing extra assistance to individuals struggling with material
- Advised students on academic and vocational issues, helping them plan their strategies to maximize their potential
- Mentored students during their clinicals to help them get most out of experience
- Maintained thriving clinical practice, staying current with applicable skills and changes in field
- Prepared lectures on pharmacology, clinical practice, and nursing strategies for both pediatric and adult patient populations as well as nursing leadership
- Oversaw nursing laboratory and simulation exercises to successfully and safely allow students hands-on practice for nursing techniques.
Pediatric Endocrinology Registered Nurse Coordinator
Mayo Clinic
08.2004 - 08.2008
- Personally visited all pediatric inpatients that were newly diagnosed with diabetes
- Provided education and clinic follow up to children and their families with diabetes
- Monitored care plans for children with diabetes to confirm proper management of disease
- Facilitated multidisciplinary meetings to coordinate diabetes care for pediatric patients and families three days per week during diabetes clinic
- Collaborated with Patient Education to rewrite all patient education materials for children with diabetes
- Collaborated with Patient Education to develop patient education material for children with thyroid disorders as well as several other pediatric endocrine disorders
- Consulted on proposed discharge plans, coordinating procedures with appropriate medical, nursing and transportation personnel on any pediatric endocrine patients admitted to the hospital
- Monitored, recorded and reported symptoms or changes in patients' conditions
- Educated patients, family members and caregivers on conditions and treatment protocols to aid in compliance and improve outcomes
- Monitored patients closely to spot problems and reported serious concerns to treating physicians for timely interventions
- Monitored all aspects of patient care, including diet and physical activity for diabetic patients
- Modified patient treatment plans as indicated by patients' responses and conditions
- Educated patients and families on insulin program changes including multiple dose injections and insulin pump training
- Consulted with health care team to plan and implement patient treatment protocols.
Pediatric Charge Nurse and Staff Nurse
Mayo Clinic
11.1997 - 08.2014
- 11/1997-8/2004 and 8/2008-8/2014
- Pediatric hospital general care medical, surgical and oncology unit
- Collaborated with interdisciplinary health care professionals to address diverse patient needs, diagnose disease and develop ongoing care plans for medical, surgical and oncology pediatric populations
- Provided education to patients, family members and caregivers on disease management and treatments to support compliance and improve outcomes
- Mentored and educated student nurses and other health care professionals regarding pediatric care delivery and best practices
- Clinical coach and preceptor for multiple new staff nurses
- Member of core staff rotating to Pediatric Infusion Therapy Center
Education
Doctor of Nursing Practice - Nursing
Walden University
Minneapolis, MN08.2015
Master of Science - Nursing
Walden University
Minneapolis, MN10.2010
Associate of Science - Nursing
Rochester Community and Technical College
Rochester, MN05.1997
Skills
- Leadership and Management
- Organizational Restructuring
- Strategic Planning and Oversight
- Position Control
- Effective Communication Skills
- Critical Thinking Skills
- Visionary and Authentic Leader
- Organization Standardization
- Capital Budget Development
Timeline
Director of Nursing
HCA Memorial Health University Medical Center
07.2022 - Current
Regional Nurse Director in Surgical Services
Mayo Clinic Health System
10.2018 - 05.2022
Interim Nurse Manager
Mayo Clinic, Methodist Hospital Campus
02.2018 - 10.2018
Nurse Manager
Mayo Clinic, Methodist Hospital Campus
04.2017 - 10.2018
House Supervisor
Mayo Clinic
10.2014 - 04.2017
Professor Of Nursing
Rochester Community and Technical College
08.2011 - 04.2017
Pediatric Endocrinology Registered Nurse Coordinator
Mayo Clinic
08.2004 - 08.2008
Pediatric Charge Nurse and Staff Nurse
Mayo Clinic
11.1997 - 08.2014
Doctor of Nursing Practice - Nursing
Walden University
Master of Science - Nursing
Walden University
Associate of Science - Nursing
Rochester Community and Technical College
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