Lisa Casey
Middletown,NJ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks.
Responsible for store management development for over twelve managers-in-training,
Well-versed in sales, personnel management, mentoring and inventory management.
In-store transition of company guides and specs.
Dedicated to complete knowledge of company products and services for optimized customer service.
Collaborative leader with dedication to partnering with coworkers to promote an elevated work environment.
Dedicated to mentoring and to enhance employee performance centered around a sense of urgency.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Bed Bath & Beyond
07.2005 - Current
- Hired as front end manager and progressed to soft-side manager, operations and then to hard-side manager in training for current position.
- Testing and execution of all pilot programs prior to installing at other stores/locations,
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Verified inventory counts and controlled monthly tolerance levels to support compliance within budget.
- Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Managed transition stock as operation is currently working through process of liquidation of goods.
Education
High School Diploma -
Red Bank Catholic High School
Red Bank, NJSkills
- Adhered to Corporate Policies
- Answering Customer Questions
- Corrective Actions
- Coaching and Mentoring
- Stock and Inventory Control
- Loss Prevention
- Attention to Detail
- Support Special Promotions
- Staff Supervision
Gardening, Interior Design, Painting
Enthusiastic flower gardener
Constant redesign of home interior
Creating artistic repurpose of existing and old items
Timeline
Assistant Store Manager
Bed Bath & Beyond
07.2005 - Current
High School Diploma -
Red Bank Catholic High School
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