Summary
Overview
Work History
Skills
Timeline
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Lisa Cash

Sioux Falls

Summary

Dynamic leader with a proven track record at DSW and Gap, enhancing store performance and customer satisfaction through strategic operations and team leadership. Excelled in problem-solving and fostering a positive work culture, achieving significant improvements in sales and operational efficiency. Skilled in retail operations and staff management, adept at driving business development and employee engagement.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

DSW
10.2022 - Current
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Assistant Store Manager

Gap
12.2018 - 08.2020
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Service and Operations Manager

Old Navy, Gap
02.2014 - 10.2018
  • Oversaw inventory management practices, optimizing stock levels while minimizing waste and obsolescence costs.
  • Reduced operational costs through effective resource management and budget control.
  • Optimized workflow efficiency by developing and implementing standard operating procedures.
  • Identified areas for improvement in customer experience, implementing changes that led to higher satisfaction ratings.
  • Cultivated a positive workplace culture with open communication channels, fostering high levels of teamwork and collaboration.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Skills

  • Problem-solving
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Team building and leadership
  • Store operations
  • Hiring and training
  • Employee scheduling
  • Staff management
  • Business development
  • Operations
  • Human resource policies

Timeline

Assistant Store Manager

DSW
10.2022 - Current

Assistant Store Manager

Gap
12.2018 - 08.2020

Service and Operations Manager

Old Navy, Gap
02.2014 - 10.2018

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Lisa Cash