Lisa Cashwell
Mt. Pleasant,SC
Summary
Experienced administrative leader with a strong background in operations and executive support across legal, dental, and hospitality industries. Proven ability to manage business office functions, provide executive-level support, and drive process improvements. Thrives on diverse challenges and excels in handling sensitive issue resolution.
Overview
20
20
years of professional experience
Work History
Operations Manager
Coastal Kids Dental & Braces
Charleston , SC
01.2023 - Current
- Operational Leadership: Directed daily operations of the dental practice, including scheduling, patient flow management, and workflow optimization.
- Managed staffing needs through recruitment, selection, onboarding, and training; disciplinary action as necessary. Supervising a team of 14 dental professionals and support staff.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and implemented operational procedures to ensure quality standards are met.
- Managed budget and financial operations, including billing, collections, and expense tracking.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed key performance indicators to measure effectiveness of operational processes.
- Created and executed marketing strategies to increase practice visibility and patient acquisition. Spearheaded community outreach programs and established partnerships with local organizations.
Legal Executive Assistant
Payne Law Group
Remote
01.2020 - 01.2023
- Organized and managed the executive team's complex calendar of appointments, meetings, and travel arrangements.
- Assisted attorneys in preparing for trial by organizing exhibits, researching case law and summarizing depositions.
- Organized and maintained 80 case files, legal records, and confidential information, ensuring compliance with legal standards and confidentiality requirements.
- Managed communication and follow-up on legal matters, maintaining effective coordination between clients, attorneys, and court personnel.
- Conducted extensive legal research and gathered relevant information for ongoing cases. Assisted in analyzing legal documents and case law to strengthen legal arguments and strategies.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
Practice Manager
Coastal Kids Dental & Braces
01.2018 - 02.2020
- Provided oversight to ensure seamless provision of administrative services on a day-to-day basis.
- Supervised and mentored 20 dental professionals and administrative staff to build a cohesive work team.
- Handled budgeting, financial reporting, and expense management while developing and monitoring financial strategies for optimal performance.
- Executed marketing initiatives to attract new patients and promote practice services through targeted outreach campaigns and community engagement activities.
- Streamlined practice operations by optimizing workflows and implementing process improvements to increase operational efficiency.
Scheduling Analyst
Coastal Kids Dental & Braces
12.2016 - 01.2018
- Collaborated closely with 50 dental providers and 150 administrative staff, utilizing When I Work to align scheduling practices with clinical needs and operational goals. Convened regular meetings to tackle scheduling challenges and implement effective solutions.
- Assisted with cost estimating by analyzing raw material costs, labor costs, overhead expenses.
- Spearheaded workflow improvement through the development and implementation of scheduling protocols and best practices, resulting in a streamlined patient intake process and reduced appointment no-shows.
- Analyzed appointment scheduling systems to optimize provider productivity and reduce patient wait times.
Catering Sales Director
Chick-fil-A
Mount Pleasant , SC
01.2014 - 01.2016
- Developed and executed sales strategies to drive catering revenue, achieving annual sales target and increasing catering sales by 41.9%.
- Cultivated and maintained strong relationships with key clients by providing personalized services and catering solutions that meet diverse needs.
- Supervised and mentored sales representatives and catering coordinators, setting performance goals and conducting regular evaluations to enhance team performance.
- Directed advertising projects and associated outreach efforts to amplify brand recognition and allure fresh customers.
- Created detailed proposals for potential customers outlining menu options, pricing structures and delivery arrangements.
Field Marketing Representative
Children's Dentistry
North Charleston , SC
01.2005 - 01.2014
- Developed and implemented marketing plans to increase brand awareness in target markets.
- Managed budgets and tracked expenses associated with field marketing activities.
- Analyzed metrics and KPIs to create effective marketing initiatives.
- Cultivated ties with strategic clients and partners, locally-owned enterprises to foster mutually beneficial collaborations which propelled marketing initiatives and amplified brand recognition.
- Maximized product awareness through targeted marketing techniques leading to a considerable rise in sales and revenues.
Education
B.F.A in Communications - emphasis on Public Relations -
Valdosta State University
GeorgiaSkills
- Team Building & Leadership
- Calendar Management
- Budget & Expense Reports
- Travel Coordination
- Project Management
- Relationship Development & Retention
- Business Process & Improvement
- Event Planning
- Systems Admin & Analysis
- Marketing & Communication Strategy
- Team Recruitment & Management
- Training & Development
- Change Management
- Collaborative Problem Solving
- Organizational Management
References
References available upon request.
Timeline
Operations Manager
Coastal Kids Dental & Braces
01.2023 - Current
Legal Executive Assistant
Payne Law Group
01.2020 - 01.2023
Practice Manager
Coastal Kids Dental & Braces
01.2018 - 02.2020
Scheduling Analyst
Coastal Kids Dental & Braces
12.2016 - 01.2018
Catering Sales Director
Chick-fil-A
01.2014 - 01.2016
Field Marketing Representative
Children's Dentistry
01.2005 - 01.2014
B.F.A in Communications - emphasis on Public Relations -
Valdosta State University
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