Lisa Cassell
Sunset,SC
Summary
Self-motivated Communications Coordinator well-versed in supporting 911 and Public Safety initiatives. Versatile professional committed to playing strategic role in addressing gaps and creating meaningful engagement alliances with collaborating agencies. In-depth knowledge of various aspects of Public Safety Dispatching and supporting applications.
Overview
28
28
years of professional experience
Work History
Communications Coordinator
Pickens County Sheriff's Office
Pickens, SC
03.2017 - Current
- Responsible for all aspects of the 911 Communications Center from hiring, scheduling and handling personnel issues, to configuring supporting applications to ensure they perform appropriately for agency needs.
- Performed quality assurance evaluations of call-takers and dispatchers working in the 911 Communications Center.
- Developed training plans for new employees in order to ensure they have a comprehensive understanding of their job duties.
- Coordinate with local law enforcement, EMS, and Fire agencies on procedures for responding to emergency situations.
- Resolved customer complaints about service provided by the 911 Communications Center in a timely manner.
- Updated policies and procedures as needed based on best practices or changes in technology.
- Conducted regular meetings with team members to discuss performance issues or concerns.
- Managed 20-22 dispatchers, inluding 4 shift supervisors, delegating job assignments, tracking performance status, scheduling, and resolving issues to maximize efficiency and performance.
911 Communications Shift Supervisor
Pickens County Sheriff's Office
Pickens, South
08.2004 - 03.2017
- Supervised team of communications operators, providing training and support as needed.
- Monitored incoming calls for accuracy and ensured appropriate dispatch of police, fire, or medical services.
- Provided guidance to staff on difficult or complex situations arising from emergency calls.
- Resolved conflicts between teams or personnel that arose due to differences in opinion or misunderstandings.
- Tracked employee attendance records and managed vacation requests accordingly.
Communications Specialist
Pickens County Sheriff's Office
Pickens, SC
09.1996 - 08.2004
- Received, evaluated and prioritized incoming emergent and non-emergent calls from the public; dispatching appropriate personnel and equipment.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
Education
High School Diploma -
Berea High School
Greenville, SC06-1985
Some College (No Degree) - Criminal Justice
Greenville Technical College
Pendleton, SCSkills
- Call Center Operations
- 911 System Information Databases and Dispatch Systems
- Critical Thinking
- Excellent Communication Skills
- Reliable, Dependable, and Responsible
- Self Motivated
- Relationship Building both interdepartmental and with collaborating agencies
- Attention to Detail
- Professional Demeanor
Timeline
Communications Coordinator
Pickens County Sheriff's Office
03.2017 - Current
911 Communications Shift Supervisor
Pickens County Sheriff's Office
08.2004 - 03.2017
Communications Specialist
Pickens County Sheriff's Office
09.1996 - 08.2004
High School Diploma -
Berea High School
Some College (No Degree) - Criminal Justice
Greenville Technical College
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