Lisa Cassity
Morehead,KY
Summary
Highly organized and detail-oriented Centralized Scheduling Clerk with 18+ years of experience with a proven track record of managing a variety of administrative and clerical tasks. Experienced in scheduling diagnostic imaging services with accuracy and efficiency.
Overview
18
18
years of professional experience
Work History
Centralized Scheduling Clerk
St. Claire Healthcare
04.2006 - Current
- Provide excellent customer service by promptly answering patient inquiries.
- Display exceptional time management skills by consistently meeting deadlines for scheduling tasks and promptly addressing urgent requests.
- Verify diagnostic imaging orders.
- Improve office efficiency with thorough record-keeping of appointments, reschedules, and cancellations of radiology exams.
- Boost patient retention rates through courteous handling of appointment reminders and follow-ups via phone calls.
- Manage sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provide patient with detailed information regarding test preparations, appointment times and directions to locations.
- Respond effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Maintain accurate patient records by diligently updating information in the electronic health record system.
- Verify patient's insurance eligibility and benefits coverage.
- Establish strong relationships with referring physicians' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Reduce diagnostic imaging wait times through efficient scheduling and time management.
- All other aspects of scheduling imaging patients as assigned.
Education
Medical Terminology And Anatomy
American Academy of Professional Coders (AAPC)
General Studies
Morehead State University
Skills
- Prioritize workloads
- Customer Service
- Outstanding communication skills
- Attention to detail
- Data entry
- Appointment Coordination
- Patient Scheduling
- Scheduling proficiency
- Insurance Verification
- Computer and telephone skills
- Large call volume
- MS Office
- Healthcare software
- Medical Terminology
Timeline
Centralized Scheduling Clerk
St. Claire Healthcare
04.2006 - Current
Medical Terminology And Anatomy
American Academy of Professional Coders (AAPC)
General Studies
Morehead State University
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