Summary
Overview
Work History
Education
Skills
Volunteerism/Hobbies
Work Availability
Timeline
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LISA CASTILLO

Westminster,Colorado

Summary

Reliable, capable of multitasking, and focused on being meticulous with details. A rapid learner with the ability to adapt and succeed when performing tasks and problem-solving. Team player with abundant people skills and 20+ years of customer service experience. Consistent performance and work ethic with a willingness to work hard, be self-sufficient and be accurate with given tasks. Offering keen attention to detail to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

19
19
years of professional experience

Work History

Administrative Assistant III

State Of Colorado Department Of Revenue
Lakewood, CO
08.2017 - Current
  • Liquor Licensing Specialist
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Coached new employees on administrative procedures.
  • Offered office-wide support and training, troubleshooting issues, and optimizing usage.
  • Opened and processed incoming mail.
  • Communicated with team members and local municipalities in a professional manner
  • Complex Application Review, Using MyLicense Office (MyLo) Licensing Database, Gentax, learning liquor enforcement administrative processes, good communication skills (oral and written), multi-task, working with confidential information, following written and oral instructions, working in high-stress environment, assist customers, licensing, comply with regulatory environment, customer service, multi-line phone system, Data entry, Money/Cash handling, MS Word and Excel proficient, general clerical duties.
  • Process new and transferring liquor license applications for businesses.
  • Process renewal applications for existing businesses.
  • Assist with background checks for new liquor license applicants.
  • Work with local city & county clerks to expedite the processing of new, transfer, and renewal liquor license applications.
  • Reference Colorado Liquor Code and statutes daily
  • Process changes for all liquor and tobacco licenses; such as manager registrations, changes in ownership, premises modifications, storage permits,
    change of address, temporary sales rooms, and more.
  • Assist with processing Tobacco applications.
  • Answer incoming phone calls and emails from current and potential liquor license holders, as well as local clerks.
  • Assist walk-in customers with their questions.
  • Process all incoming payments and assist with refunds when necessary.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved them in database to keep records of essential organizational information.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Located and corrected data entry errors and reported to management.
  • Obtained scanned records and uploaded into database.
  • Reviewed and updated client correspondence files and database information to maintain accurate records.
  • Received incoming calls and handled data requests from internal stakeholders.
  • Completed data entry tasks with accuracy and efficiency.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Administrative Assistant

Martin Marietta, Office Team, Robert Half
Lakewood, CO
07.2017 - 08.2017
  • Assisted finance department in Receiving function
  • Assisting teams where needed, such as editing daily sales orders, organization of and receiving incoming inventory tickets and invoices from the field
  • Close attention to detail while effectively meeting daily, mid-month, and month-end deadlines
  • Proven JD Edwards and Command Concrete knowledge relating to both finance functions and capable of handling large volumes of daily tickets (300+ tickets received on daily basis)
  • Left this contract job for full-time position with the State of Colorado

Data Entry Operator II

National Renewable Energy Laboratory, NREL
Golden, CO
08.2014 - 11.2016
  • (Contractor through Colorado Network Staffing)
  • Provide timely and accurate data entry and reporting support for the Communications & Public Affairs office’s time billing system (Oracle), review billing forms and correct errors and omissions, proof and release batches for uploading to the accounting system, file source documents and data printouts for completed transactions, maintain filing systems and retrieve files, generate standard reports, interact with professional staff to resolve errors and discrepancies, other administrative and support duties as assigned.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Executed data verification to detect errors.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.

Data Entry Operator

MillerCoors, Revolution Technologies
Golden, CO
04.2014 - 05.2014

Data Entry Specialist

MillerCoors, Revolution Technologies
Golden, CO
07.2013 - 12.2013
  • Job duties: update payment terms on purchase orders in SAP, work with the Procurement team and Asset Care team, work in SAP & Microsoft Excel to collect, review and input data into the computer processing system (SAP PM), data entry, administrative/office duties, bill of materials, brewery equipment, process weekly/monthly reports based on data pulled from SAP maintenance module, create/organize technical manuals.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Sales Support & Complex Quoting

Oracle Corporation, Randstad
Broomfield, CO
09.2010 - 05.2012
  • Supporting high-volume sales associates (including working closely with representatives preparing legal quotes for service contract for classified government contracts), identifying opportunities, complex quoting/booking according to Oracle policies/best practices, customer service, quarter-end support for entire North America Support Sales division, data analysis, process weekly/monthly reports, high-value contract resolution, researching/updating client data in contract database.
  • Manage wide variety of customer service and administrative tasks to resolve
    customer issues quickly and efficiently.
  • Input accurate data (serial numbers, invoices, and addresses) into database
  • Verified that information in computer system was up-to-date and confirmed that all customer data was accurate.
  • Identified and resolved system and account issues.

Circulation Manager

Auto Trader Magazines
Golden, CO
05.2008 - 06.2009

Advisor/Circulation Supervisor

Auto Trader Magazines
Golden, CO
12.2002 - 05.2008
  • Set up new distribution channels and new accounts for clients, manage current distribution channels to ensure client satisfaction (including visiting outlets and speaking with store managers), billing, processing weekly/monthly reports, customer service, general administrative and office duties, and data entry.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Reached out to customers to offer assistance with account and service issues, as well as proposed new choices.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Developed and maintained courteous and effective working relationships.
  • Picked orders, scanned products, and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Worked closely with personnel, customers, and contractors to resolve problems.

Lead Agent/Training Assistant

TeleTech
Thornton, CO
03.2000 - 10.2001
  • Customer service, data entry, general administrative/office duties, setting up new accounts for clients, training new employees in new hire classes.
  • Resolved caller issues quickly and thoroughly.
  • Fielded customer service inquiries and calls from customers throughout country.
  • Provided customer service for inbound calls by answering questions and providing basic troubleshooting support in call-center environment.
  • Obtained knowledge on how to operate various pieces of equipment.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Retail Associate/Customer Service Associate

Pet World
Lakewood, CO
02.1998 - 08.1999
  • Customer service, general office duties, cashier, cleaning up after, and taking care of birds/fish/small animals.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained a clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs.
  • Stocked merchandise, clearly labeled items, and arranged according to size or color.
  • Checked pricing and inventory, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Certificate - Database Administration

University of Phoenix
Online
06.2016

Associate of Arts - Information Technology

University of Phoenix
Online
06.2016

Skills

  • Proficient with Windows and Mac platforms
  • Experienced in documenting and data entry
  • Providing timely delivery on given assignments
  • PAGES, Numbers (Apple/Mac)
  • Experience with Social Networking
  • Windows Operating Systems
  • Oracle R12 (GSI, OKS), Sun Microsystems IBIS (11i)
  • Microsoft Office – Word, Excel, PowerPoint, Publisher (2003-Current)
  • SAP PM, SAP/SAP R/3
  • Microsoft Outlook / Mozilla Thunderbird
  • MyLicense Office (MyLO)
  • 10-Key, Alphanumeric Data Entry
  • Filing
  • Typing (45 WPM)
  • Customer Service
  • Process Improvement

Volunteerism/Hobbies

ColoradoStangs (Auto Enthusiast Group)

Event Coordinator

2001 – 2012


Denver Mustang Car Club

Newsletter Editor

2010 - 2014

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Administrative Assistant III

State Of Colorado Department Of Revenue
08.2017 - Current

Administrative Assistant

Martin Marietta, Office Team, Robert Half
07.2017 - 08.2017

Data Entry Operator II

National Renewable Energy Laboratory, NREL
08.2014 - 11.2016

Data Entry Operator

MillerCoors, Revolution Technologies
04.2014 - 05.2014

Data Entry Specialist

MillerCoors, Revolution Technologies
07.2013 - 12.2013

Sales Support & Complex Quoting

Oracle Corporation, Randstad
09.2010 - 05.2012

Circulation Manager

Auto Trader Magazines
05.2008 - 06.2009

Advisor/Circulation Supervisor

Auto Trader Magazines
12.2002 - 05.2008

Lead Agent/Training Assistant

TeleTech
03.2000 - 10.2001

Retail Associate/Customer Service Associate

Pet World
02.1998 - 08.1999

Certificate - Database Administration

University of Phoenix

Associate of Arts - Information Technology

University of Phoenix

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LISA CASTILLO