LISA CASTILLO

• Managed invoicing, AP/AR, and expense tracking to streamline vendor coordination

• Supervised administrative staff to enhance office workflows and support team efficiency

• Maintained accurate and confidential documentation and files

• Maintained billing, inventory, and service-related records

• Supported operations across showroom, service, and parts departments

• Supervised and coached 14 staff in a compliance-driven call center

• Handled escalations while ensuring compliance with regulatory guidelines

• Managed workflow and scheduling to meet quota expectations

• Trained and onboarded new staff, monitoring performance to support team development

• Led daily workflow and reviewed cases for accuracy and compliance

• Trained and mentored examiners, enhancing team capabilities and onboarding efficiency

• Resolved escalated issues, ensuring compliance with state procedures, and maintaining service quality.
• Supported process improvements and established documentation standards, streamlining workflows.

• Maintained accurate financial records, facilitating audits and reporting compliance

• Ensured compliance with financial procedures and internal controls

• Researched discrepancies and validated documentation, ensuring alignment with internal standards

• Processed cancellations, refunds, adjustments, and reconciliations in accordance with state policies

• Coordinated scheduling, medical records, billing, and administrative workflows to streamline operations

• Oversaw AP/AR, vendor payments, and expense tracking to ensure financial accuracy

• Maintained accurate and confidential patient and clinic documentation

• Assisted staff with administrative tasks and facilitated cross-department coordination to enhance collaboration

• Coordinated inventory and ordering for medical supplies and equipment

• Ensured adherence to clinic procedures and regulatory requirements.