LISA CASTLE

• Compile samples and timelines for Sales and clients.
• Evaluate and confirm overall feasibility of new projects from a timing standpoint through cross-functional collaboration with supporting departments.
• . Interface with Development team to assess feasibility of various product requests (size, function, layout of packaging, etc).
• . Manage submission, approval, and tracking of all artwork relative to open projects and orders.
• . Follow up on line trials and compatibility submissions in order to get projects developed and purchase orders issued.
• . Understand primary component offerings and packaging options available within organization.
• . Actively review and manage monthly sales forecast (based on active orders) to assist Finance in assessment of actual shipments versus budget goals.
• . Establish and maintain accurate client expectations on timing and execution of all projects.
• . Order entry, maintenance, and tracking.
• . Ensure bill of materials, fill and assembly specifications, and component standards are available to all support departments.
• Understand and analyze available capacity. Work with planning, procurement, and client on smoothing workload forecast for accurate predictable delivery of orders.
• . Weekly open order status with individual accounts.
• . Offer solutions and take ownership of corrective action process regarding quality rejections, missed component delivery dates, and capacity issues.
• . Full understanding of customer quality requirements regarding fill weights, standards submission, and micro/analytical testing.

• Consulted with over 100 customers per day to assess service requirements and produce accurate information.
• Problem Resolution: Solved customer problems within scope of defined standards established in procedural user manuals, online applications, and interactions with internal support groups

• Procured all materials necessary to support manufacturing schedule on timely basis
• Purchased new products and oversaw inventory stocking and availability.
• Participated in development and implementation of departmental policies and procedures
• Negotiated favorable contracts with key suppliers and vendors
• Researched product market information relating to equipment and supply purchases, and monitored delivery schedules to ensure timely arrival of materials
• Maintained operating files of departmental information and prepared related reports
• Advised and coordinated with other departments on purchasing projects and potential bids
• Drove cost reduction activities from a 5% back order rate down to below 1% in the first year.
• Maintained stock inventory levels to adequately meet operational needs, and coordinated organization and processing of stocked items as requested from submitted supply requisitions
• Oversaw material planning, inventory management and purchasing as required to support manufacturing, including maintaining current Material Safety Data Sheets (MSDS)

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• Expedited purchase orders by identifying and resolving vendor and shipment problems,
• Placed requisitions and requests for quotes
• Performed data entry, filing and records management for usage of all office and warehouse equipment
• Cultivated customer relations by making service calls for product evaluation, and maintaining contact line through inbound sales calls and assisting customers with catalog purchases
• Conducted comprehensive training of all staff on company policies and procedures
• Maintained various Service Level and Maintenance Agreements, and updated status of Material Safety Data Sheets (MSDS)