Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Castleberry

TOOELE,UT

Summary

Dynamic administrative professional with proven success at Olive and Cocoa, excelling in customer service and data organization. Recognized for enhancing operational efficiency and fostering positive client relationships, achieving a 20% revenue increase through strategic account management. A dedicated team player with strong problem-solving abilities and exceptional communication skills.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Olive and Cocoa
09.2023 - 02.2025
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Paraprofessional

Tooele School District
08.2023 - 09.2024
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
  • Fostered positive learning environment, managing classroom behavior effectively.

Corporate Sales Manager

Famous Brands International
09.2012 - 02.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Exceeded annual sales targets with a rigorous focus on strategic account management.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Maintained a record of accounts. Keeping track of order numbers, ship dates, mockup ticket numbers, custom inserts and payment to ensure accuracy with each order.
  • Generated sales daily, via incoming calls, sales leads, and emails. Achieved sales goals, increasing revenue by 20% for top accounts during peak holiday season. Top sales for the 2021 year, at over 2 million in personal sales.
  • Prepared and processed orders for new and existing customers. Input client information with accuracy. Uploaded spreadsheets to create orders, sent art to our print shop to create custom items, processed payment.

Education

Snow College
Ephraim, UT

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Time management
  • Customer and client relations
  • Strong problem solver
  • Professional communication
  • Dedicated team player
  • Data organization
  • Prioritization

Timeline

Administrative Assistant

Olive and Cocoa
09.2023 - 02.2025

Paraprofessional

Tooele School District
08.2023 - 09.2024

Corporate Sales Manager

Famous Brands International
09.2012 - 02.2022

Snow College

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Lisa Castleberry