Overview
Work History
Education
Skills
Timeline
Generic

Lisa Noelle Castro

Lockbourne,OH

Overview

10
10
years of professional experience

Work History

Clinical Manager

Central Ohio Area Agency, The City of Columbus
Columbus, OH
12.2022 - Current
  • Managed supervisors, nurses, social workers, and community health workers and provided periodic performance evaluations.
  • Successfully implemented and maintained six programs contracted with different insurance entities.
  • Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices, and facilitation of a proactive work environment.
  • Developed and initiated departmental goals, standards of performance, policies, and procedures.
  • Improve policies and procedures through the development, implementation, revision, and evaluation of new protocols.
  • Interviewed applicants and made recommendations for new hires.
  • Oversaw daily activities and interactions with consumers
  • Collaborated with healthcare professionals to deliver high-quality patient care.
  • Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
  • Managed clinical operations and procedures and enforced adherence to federal and state regulations and healthcare law requirements.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Implemented highly effective onboarding and coaching program for new and existing staff members and promoted cross-training in other areas.

Care Transitions Supervisor

Central Ohio Area Agency, The City of Columbus
Columbus, OH
08.2020 - 12.2022
  • Strengthened the service culture through coaching and guidance
  • Developed an agency engagement training
  • Co-presented the engagement training in the Fall of 2021 at the Ohio Association of Area Agencies on Aging Conference
  • Utilized Strengths finders to uncover unique individual strengths but utilize them to work as a team
  • Motivate team members by rewarding positive behaviors encouraging optimism and stimulating teamwork
  • Strengthened an existing program at our agency that was bringing in zero revenue and increased program revenue to the top of the state
  • Organized and led weekly team meetings to review progress on projects and discuss any issues that arose.
  • Managed client relations, including responding to inquiries and complaints.
  • Developed strategies for improving customer service operations.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.

Care Transitions/My Care Case Manager

Central Ohio Area Agency on Aging, The City of Col
Columbus, OH
07.2017 - 08.2020
  • Gathered external data from Medical Mutual for Care Transitions and advised on the implementation of program needs and outcomes
  • Engaged members through cold calls, hospital, and rehab facility visits
  • Scheduled and organized other team member's weekly schedule
  • Facilitated referrals to community resources as needed.
  • Provided case management services to individuals and families in need of assistance.
  • Monitors services delivered to consumers on an ongoing basis to ensure that the consumers’ health and safety are maintained
  • Assesses the health and social environment of consumers to determine needs; documents problem areas and desired consumer goals
  • Makes appropriate arrangements through formal and informal services to meet consumer and agency goals

Account Manager

IMPACT Solutions
Columbus, Ohio
03.2014 - 07.2017
  • Consultation with position leaders ( HR/Supervisory staff) of client companies regarding employee difficulties
  • Accounts included local hospitals, higher education, local school districts, and government agencies
  • Provided orientation and educational sessions to managers and employees as needed
  • Coordinated learning and development training for organizations
  • Provide recommendations for program awareness opportunities
  • Provider/manage crisis intervention response services
  • Generate quarterly/semiannual reports, individual organization utilization
  • Reviewed and monitored utilization reports and identify trends to make recommendations to the client organization.
  • Triage Clinician- provided telephonic case management, assessment services, crisis support for client and family members as needed. Offered recommendations and solutions to various issues impacting work and home life.

Education

MBA - Masters of Business Administration

Franklin University
Columbus, OH
03-2024

Certificate in Leadership in Human Service Management -

The Ohio State University- College of Social Work
01.2016

Master - Social Work

The Ohio State University
05.2012

Bachelor of Science - Social Work

Bowling Green State University
05.2008

Skills

  • Computer software & application Knowledge
  • Diversity & Generational differences in the workplace
  • Leadership Experience
  • Collaboration Talent
  • Learning and Adaptability
  • Customer Service
  • Performance Tracking
  • Interdisciplinary Collaboration
  • Process Improvements
  • Change Management
  • Self-Management
  • Strategic Planning
  • Onboarding and Coaching
  • Supervisory/Management Experience
  • LSW, MSW- S0800895

Timeline

Clinical Manager

Central Ohio Area Agency, The City of Columbus
12.2022 - Current

Care Transitions Supervisor

Central Ohio Area Agency, The City of Columbus
08.2020 - 12.2022

Care Transitions/My Care Case Manager

Central Ohio Area Agency on Aging, The City of Col
07.2017 - 08.2020

Account Manager

IMPACT Solutions
03.2014 - 07.2017

MBA - Masters of Business Administration

Franklin University

Certificate in Leadership in Human Service Management -

The Ohio State University- College of Social Work

Master - Social Work

The Ohio State University

Bachelor of Science - Social Work

Bowling Green State University

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Lisa Noelle Castro