Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
References
Timeline
Generic

Lisa Cathran

Pasadena,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues, 5 years of retail experience, and over 2 years of pharmacy experience. I have shown that I am quick to learn and grow in any field, and I will continue to work to become essential within the company.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Entry/Customer Service Representative

Asap Pharmacy
Glendale, US
03.2023 - Current
  • My tasks were to input patient information, answer calls from patients and nurses, as well as type outpatient's medication orders promptly.
  • I also assisted delivery drivers with delivery issues that may occur in dispatch.
  • When answering phones, I provided customer service for any concerns patients or nurses may have.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Pharmacy Technician

Walgreens
Bellflower, US
01.2022 - 02.2023
  • In accordance with state and federal regulations, I assist the pharmacist, under direct supervision, in the practice of pharmacy.
  • I assist the pharmacist in the performance of other Pharmacy Department duties in accordance with company policies and procedures.
  • I am responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
  • I was at the time also California Pharmacy Tech certified.

Part Time Store Manager

GREENLEAF BOTANICALS
05.2020 - 05.2022
  • I am responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively.
  • My duties include creating business strategies, developing promotional material, and assisting customers.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Organized promotional events to increase product awareness.
  • Planned special promotions or discounts based on market trends.

Pharmacy Technician Externship

WALGREENS
11.2020 - 12.2020
  • I was trained to greet each customer in a courteous and professional manner and answer the telephone with an appropriate greeting.
  • Assist all pharmacy and front store customers with their questions and concerns.
  • Request additional help when needed to maximize customer satisfaction, helping to maintain customer and patient confidentiality according to HIPAA and company standards.

Sales Associate

KMART
05.2017 - 01.2020
  • I was tasked to achieve or exceed assigned sales while providing a high level of customer service.
  • Accept payments on accounts, negotiate down payments, take credit applications, and update and verify information on accounts, as needed.
  • Assist in store maintenance as deemed necessary by management, set up the store daily, and prepare for closure nightly.

Cashier

RIO HONDO BOOKSTORE
08.2016 - 12.2016
  • This was my first job as a cashier where I learned to polish my customer service skills as well as my money handling
  • In this temporary position I would greet customers, assist customers with store inquiries, answers the phone and direct caller
  • Using the register for transactions
  • Using safe money handling procedures and secure transaction practices

Rides Operator

KNOTT'S BERRY FARM
06.2014 - 08.2015
  • As a Ride Operator I helped ensure the safety of the public and those who would ride my designated ride
  • I was first placed at the kiddy rides area Camp Snoopy and after 3 months was promoted to the adult ride Xcellerator
  • I assisted with the mechanical operations of park rides by asking riders to fasten belts, bars, or other safety devices

Education

PHARMACY TECHNICIAN -

DOWNEY ADULT SCHOOL
12.2020

HIGH SCHOOL DIPLOMA -

DOWNEY HIGH SCHOOL
06.2013

Skills

  • Pharmacy Technician Experience
  • Retail Management
  • Retail Sales
  • Store Management Experience
  • HIPAA
  • Customer service
  • Call Center Operations
  • Data Entry
  • Call Management
  • Lifeguard training
  • First Aid

Certification

  • CPR Certification
  • Certified Pharmacy Technician (CPhT), 02/01/22-06/13/2024
  • Driver's License, 08/01/21

Languages

Spanish, Beginner

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Data Entry/Customer Service Representative

Asap Pharmacy
03.2023 - Current

Pharmacy Technician

Walgreens
01.2022 - 02.2023

Pharmacy Technician Externship

WALGREENS
11.2020 - 12.2020

Part Time Store Manager

GREENLEAF BOTANICALS
05.2020 - 05.2022

Sales Associate

KMART
05.2017 - 01.2020

Cashier

RIO HONDO BOOKSTORE
08.2016 - 12.2016

Rides Operator

KNOTT'S BERRY FARM
06.2014 - 08.2015

PHARMACY TECHNICIAN -

DOWNEY ADULT SCHOOL

HIGH SCHOOL DIPLOMA -

DOWNEY HIGH SCHOOL

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