Summary
Overview
Work History
Education
Skills
Store Of the Year
Timeline
Generic

Lisa Caudle

Winterville,NC

Summary

Proven leader at Badcock Home Furniture, adept in strategic planning and team motivation, significantly exceeding sales goals. Skilled in inventory control and customer relations, showcasing a strong work ethic and exceptional multitasking abilities. Achieved notable success in staff development and operational efficiency, driving store growth and customer satisfaction.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

Badcock Home Furniture
07.2018 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Optimized store displays and appearance via strategic merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Retail Sales Key Holder

Badcock Home Furniture
06.2017 - 07.2018
  • Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Trained new team members on store procedures, policies, and sales techniques for consistent performance.
  • Boosted sales by effectively communicating product features and benefits to customers.

Collection Customer Service Representative

Farmers Home Furniture
03.2016 - 06.2018
  • Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
  • Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Developed strong relationships with customers through empathetic communication and active listening, resulting in increased trust and cooperation during collections efforts.
  • Prepared and submitted legal documents to initiate court proceedings.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
  • Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.

Retail Sales Associate

Farmers Home Furniture
02.2014 - 03.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Greeted customers and provided outstanding customer service.

Education

High School Diploma -

Rocky Mount High
Rocky Mount, NC
05-2007

Skills

  • Strong work ethic
  • Dependable and reliable
  • Determined & Self-motivating
  • Open Minded
  • Adaptable
  • Detail oriented
  • Proficient at time-management
  • Strong ability to multi-task
  • Works extremely under pressure

Store Of the Year

Top Store of the year

Timeline

Retail Store Manager

Badcock Home Furniture
07.2018 - Current

Retail Sales Key Holder

Badcock Home Furniture
06.2017 - 07.2018

Collection Customer Service Representative

Farmers Home Furniture
03.2016 - 06.2018

Retail Sales Associate

Farmers Home Furniture
02.2014 - 03.2016

High School Diploma -

Rocky Mount High

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Lisa Caudle