Lisa Caughell
Vancouver,WA
Summary
Dynamic professional with proven success at Adesa Auto Auction, specializing in process improvement and customer communication. Expertise in document verification and team supervision enhances operational efficiency and relationship building. Strong conflict resolution skills and safety compliance ensure effective problem-solving and strategic workflow management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vehicle Check-In Processor
Adesa Auto Auction
Wood Village, Oregon
10.2017 - 12.2024
- Identified areas where processes can be improved upon to increase efficiency and productivity.
- Monitored daily workflow to ensure deadlines were met for each stage of the check in process
- Communicated effectively with other departments.
- Communicated effectively with dealers. sales staff, GM, regarding any vehicle issues that needed attention
- Ensured proper security measures were taken when handling sensitive customer data.
- Reviewed and verified documents for accuracy and completeness.
- Responded promptly to inquiries from customers regarding their vehicle status or any other related issues.
- Reviewed documentation from third parties to ensure accuracy
- Maintained strong relationships with internal departments
Adesa Transportation Lead Van Driver & Dispatchert
Command Center Temporary Service
Wood Village , Oregon
02.2015 - 10.2017
- Researched new technologies that could improve operational efficiencies within the transportation department.
- Maintained relationships with customers through regular communication regarding orders, scheduling changes, or other updates.
- Managed daily operations of a fleet of 3 vansd and 10 to 15 drivers.
- Supervised a team of 15 drivers by providing guidance, training, and direction when needed.
- Tracked vehicle maintenance, inspected vehicles for safety compliance, and maintained accurate records.
- Created reports summarizing transportation activities including route optimization initiatives, safety compliance results, and expense tracking information.
- Investigated claims related to damages or accidents that occurred while picking up or delivering vehicles.
Dispatcher
Vancouver Cab Company
Vancouver, WA
09.2009 - 02.2012
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Ensured compliance with safety regulations and company policies.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Maintained logs of all incoming calls and assigned tasks.
- Participated in team meetings discussing changes in procedures or processes.
- Provided timely updates to customers regarding their orders or requests.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Verified driver credentials prior to assigning them a route or task.
- Resolved customer complaints related to service issues or delays.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Updated records of driver locations, delays, and cancellations.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
Education
Bachelor of Science - Psychology
University of Phoenix
Online ClassesSkills
- Document verification
- Workflow management
- Customer communication
- Process improvement
- Team supervision
- Safety compliance
- Conflict resolution
- Problem solving
Certification
- I POSSESS A EXCELENT DRIVING RECORD,
- i HAVE GOOD DEFENSIVE DRIVING SKILLS
Education and Training
other
References
References available upon request.
Timeline
Vehicle Check-In Processor
Adesa Auto Auction
10.2017 - 12.2024
Adesa Transportation Lead Van Driver & Dispatchert
Command Center Temporary Service
02.2015 - 10.2017
Dispatcher
Vancouver Cab Company
09.2009 - 02.2012
Bachelor of Science - Psychology
University of Phoenix
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