Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Cavallaro

Kings Park,NY

Summary

Library professional with extensive experience in customer service and record keeping at Commack Public Library. Proven track record in enhancing operational efficiency and effectively managing circulation systems. Successfully led promotional campaigns that increased patron engagement through innovative strategies. Strong commitment to delivering exceptional customer experiences and supporting organizational objectives with adaptability and a solid work ethic.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Circulation Department

Commack Public Library
Commack, NY
11.1998 - 12.2024
  • Resolved any customer complaints quickly and efficiently.
  • Supervised the borrowing and returning of library materials, ensuring proper tracking and record keeping.
  • Processed payments for overdue fines or other fees associated with borrowing items from the library.
  • Designed promotional campaigns aimed at increasing awareness about available services, programs, or collections.
  • Created and maintained accurate records of library transactions.
  • Managed the daily operations of the library circulation system, including circulation desk staff, library materials, and patron services.
  • Identified opportunities for improving customer service policies and procedures.
  • Provided training for new staff members on how to use the library's circulation systems.
  • Coordinated inter-library loans to fulfill patrons' requests.
  • Trained, scheduled and supervised part-time student library workers.
  • Helped new patrons understand library services, policies and layout.
  • Compiled circulation statistics and drafted reports for NYS annual report.

Education

Associate of Applied Science - Office Management

Suffolk County Community College
Brentwood, NY
05-2017

Skills

  • Customer service
  • Record keeping
  • Library management
  • Circulation statistics
  • Inter-library loans
  • Staff training
  • Payment processing
  • Effective communication
  • Team leadership
  • Conflict resolution
  • Time management
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Computer skills
  • Multitasking
  • Communication
  • Flexible and adaptable
  • Leadership
  • Organizational skills
  • Attention to detail
  • Dependable and responsible
  • Microsoft office
  • Excellent communication
  • Decision-making

Certification

NYS- Notary Public

Timeline

Circulation Department

Commack Public Library
11.1998 - 12.2024

Associate of Applied Science - Office Management

Suffolk County Community College

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