Expensify
Lisa Cavazos
Office Manager
Austin,TX
Summary
Self-motivated Office Manager bringing proven leadership, organizational and customer relations skills. Passionately and effectively led diverse teams to proven success by effective leadership, a phenomenal work ethic, and the ability to work under high pressure.
Overview
12
12
years of professional experience
Work History
Office Manager
Sullivan's Landscaping & Lawn Service
Austin, TX
03.2020 - Current
- Worked daily with customers to understand needs and provide excellent service.
- Process payroll (W2 and 1099).
- Performed accounts payable and receivable.
- File franchise and sales taxes on monthly and yearly basis.
- Organize and schedule meetings and appointments.
- Create and Organize office operations and procedures.
- Manage relationships with vendors, service providers and, ensuring that all items are invoiced and paid on time.
- Manage contract and price negotiations with office vendors, service providers.
- Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of office.
- Allocate tasks and assignments to subordinates and monitor their performance.
- Responsible for training to new employees.
- Established and implement filing systems.
- Establish and monitor procedures for record keeping.
- Handle customer inquiries and complaints.
- Oversaw office inventory activities, including ordering and requisitions.
BUSINESS MANAGER
Alliance Residential Company
Austin, TX
11.2008 - 03.2020
- Directly involved in budget forecasting, profit & loss analysis, cash management, monitoring the NOI and projections for scope of work.
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.
- Decreased delinquency by 60% while cleaning up property reputation, increased occupancy to 99% from 91%, and transformed property from negative to positive cash flow within a year on a 350-unit community.
- Managed various properties in Austin, TX and Seattle, WA - ranging from 76 to 550 units consisting of garden style, midrise, mixed use and commercial - stabilized and lease-up.
- Prepare & submit weekly, monthly, various financial reports.
- Schedule turns & full unit renovations with contractors for 123 and 350 - unit community.
- Prepare and managed communities during the process of a sale for 3rd party management or Broadstone Assets.
- Hired, trained and mentored associates for internal promotions.
- Preformed quarterly audits for VP and RM.
- Provided support to 20+ communities within the Austin, TX Market as a floating Business Manager.
- Assisted needs for VP of Operations on a daily basis (Seattle Market).
Skills
Reliability and discretion
Communication/Follow up is key
Organizational skills
Google Suite
Problem Solving Skills
Resourceful
Excellent multi-tasking ability
Policy And Procedure Modification
Expense Reporting
Strategic Planning
Team Leadership
Administrative support
Contract negotiations
Budgeting
Team Bonding
Friendly nature
Expense reporting
Clear oral/written communication
Accomplishments
- 2019 - Property of the Year Winner with Austin Apartment Association
- 2018 - Dale Carnegie Certified
- 2016 - Alliance Certified Elevate Coach with a Five Star Rating
- 2012 - President’s Award - Alliance Residential Company
- 2009 - Manager of the Year - Alliance Residential Company
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Proficient Microsoft Office & technical competency
Payroll (UltiPro, ADP, Compupay, QuickBooks)
Trello, Wunderlist
Microsoft Teams
Zoom
Dropbox, Box
Google Suite
Quote
"When life changes to be harder, change your self to be stronger. What hurts you today, makes you stronger tomorrow."
Edwin Mamerto
Timeline
Office Manager
Sullivan's Landscaping & Lawn Service
03.2020 - Current
BUSINESS MANAGER
Alliance Residential Company
11.2008 - 03.2020