Lisa C. Brock
South Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Administrative support personnel
The Kroger Co., Southwest Division
08.2011 - 02.2013
- Provide administrative support to Store Management and Corporate Management
- Coordination of routine matters, emails, calendar entries, meetings, travel, etc
- Print, post, highlight and communicate reports for all levels of the store team
- Risk management reports/issues, HR events, payroll issues, customer requests/complaints, store recruiting, customer incident and associate accident reports
- Maintenance of Regulatory Agency Correspondence, such as I-9, OSHA, Health Department
- Review, manage and report all Food / Product Recalls
- Log and track all Maintenance and Service calls to Facility for building/I.T./operation issues
Receptionist / Executive Assistant
A&A Machine and Fabrication
01.2011 - 08.2011
- Answered phones, greeted and processed visiting customers and vendors
- Facilitated meetings between management and visitors
- Designed and created quarterly newsletter
- Planned and coordinated company events such as picnics, anniversary events, luncheons, etc
- Provided continual support for the CEO, CFO and managing partners
Temporary Administration position
Meador Staffing / Express Personnel
07.2010 - 01.2011
- Temporary Administration position, Sea Lion Technologies Chemical Plant in Texas City
Surgery Specialty Hospitals of America
03.2010 - 04.2010
- Marketed to increase referrals for orthopedics, general surgery, bariatric, and pain management procedures
- Targeted Chiropractors, Occupational Clinics, Family Practices, Emergency Clinics, General Medicine
- Marketed to recruit new surgeons to be credentialed at Hospital
- Brought in one Podiatrist
- Hospital suffered financial set back and shut down
Catering and Hosting Theme Parties / Personal Chef
Lisa's Catering
03.2009 - 03.2010
Human Resources Manager / Executive Assistant
Sunny Sky Products - Corporate Office
08.2007 - 03.2009
- Managed company wide Human Resources including the administration of human resources policies, procedures and programs for exempt and non-exempt employees
- Responsibilities included Human Resource Information Systems (HRIS), training and development, group medical insurance and benefits (including 401k implementation and administration), employee compensation, recruiting and terminations
- Managed and coordinated the preparation, distribution, and reporting processes for payroll with third party professional employment organization (Advantec)
- Calculated and processed commissions, salary, hourly and overtime wages to ensure compliance with federal and state laws
- Administered over corporate insurance policies, including vehicle fleet insurance claims and worker's compensation claims
- Provided high-level administrative support
- Conducted research, prepared statistical reports, handled information requests, expense reports and performed clerical functions, including preparation of correspondence and memos, arranged conference calls, scheduled executive meetings and made travel arrangements
- Assisted with IT administration, serving as liaison for support of accounting software and network server issues
- Managed day to day departmental operations, including analysis of business processes to improve efficiency of data flow and communications
- Performed various office administration tasks, such as ordering supplies, created and updated organizational charts, supervised office staff and administered over company credit card for fleet, warehouse, and miscellaneous expenditures
- Managed and oversaw Accounts Payable and Accounts Receivable
Executive Assistant / Receptionist
WoodRock & Company
03.2006 - 08.2007
- Monitored and scheduled appointments and made travel arrangements for Principal and Managing Directors
- Performed corporate financial research
- Answered phones, filed and scanned documents
- Updated, proof-read and finalized financial memorandums
Distributor Services Representative
AmeriSciences - Corporate Office
07.2005 - 03.2006
- Addressed distributor questions / issues regarding wholesale orders, commissions, and product information and processed retail and wholesale product orders
- Maintained a dedicated email account and toll free number for retail customers
- Processed and tracked all customer enrollment forms for monthly shipment program
- Handled and tracked all customer cancellations and product returns
- Worked with IT on new website and shopping cart development / implementation
- Beta tested customer website
- Managed and provided support for distributor's tailored web sites including website activation/deactivation
- Assisted retail customers with online orders
- Coordinated, planned and assisted distributors at monthly marketing seminars including set-up and break-down of sales aids displays
- Assisted with registrations, orders, and questions at monthly seminars
Receptionist
AmeriSciences - Corporate Office
08.2004 - 07.2005
- Answered phone, typed Word and Excel documents for executive management, filed, prepared company manuals
Co-Owner
Bridle and Rein
10.2003 - 08.2004
- Company Overview: Start-up business, horse care and riding lessons
- Start-up business, horse care and riding lessons
Senior Purchasing Agent
Chung's Gourmet Foods - Corporate Office
07.2000 - 10.2003
- Company Overview: Frozen foods manufacturer and distributor
- Sourced, researched and negotiated purchase of raw materials, operations equipment, and office supplies; including but not limited to produce, meats, seafood, packaging, and lab supplies
- Estimated monthly operational budget: $1.6 million
- Assisted with receiving and inspection of materials delivered to warehouse / freezer
- Reviewed and updated Min/Max inventory reports for accuracy of materials on hand
- Developed and implemented standardized purchasing and inventory keeping practices; established better lead times resulting in a 10% decrease in procurement due to accurate forecasting
- Scheduled truck deliveries of large quantity items such as flour and oil to ensure timely deliveries
- Participated in the research, development and design of new product packaging and labeling
- Member of HACCP (Hazard Analysis and Critical Control Points) team - assisted in evaluations of plant to ensure adherence to food safety policies and practices
- Experienced with current USDA and FDA regulations for food safety and labeling standards
- Responsible for Letters of Guarantee, specifications sheets, and MSDS for all raw materials and operational supplies
Sales Support Admin / Accounting Clerk
Chung's Gourmet Foods - Corporate Office
06.1997 - 07.2000
- Supported six outside sales people including the Senior Vice President and the Vice President of Sales
- Served as the liaison between nationwide broker network and sales department
- Coordinated appointments, facilitated samples and provided point of sale materials
- Supervised all facets of customer service including retail level consumer problem resolution
- Participated in the development/design of product packaging and design and point of sale materials
- Assisted with all corporate legal services including litigation, trademarks & patents
- Responsible for Accounts Payable
- Reported directly to the company Controller regarding the day to day operations of the company's AP, including timely payments of vendor invoices, maintenance of records and reports, and preparation of AP register and related reports
- Maintained and administered hourly employee payroll, maintenance budget and purchase orders
Receptionist / Secretary
Chung's Gourmet Foods - Corporate Office
02.1996 - 06.1997
- Managed calls for over 300 office and production employees in a fast paced office environment
- Provided administrative support to the President as well as sales support to Senior Vice President and four inside sales people
Education
High School Diploma -
Pasadena High School
Pasadena, TXSkills
- Scheduling appointments
- Office Administration
- File Organization
- Calendar Management
- Project Planning
- Customer Relations
- Verbal Communication
- Purchasing coordination
- Event Coordination
- Payroll and benefits administration
- Excellent Communication
- Decision-Making
Timeline
Administrative support personnel
The Kroger Co., Southwest Division
08.2011 - 02.2013
Receptionist / Executive Assistant
A&A Machine and Fabrication
01.2011 - 08.2011
Temporary Administration position
Meador Staffing / Express Personnel
07.2010 - 01.2011
Surgery Specialty Hospitals of America
03.2010 - 04.2010
Catering and Hosting Theme Parties / Personal Chef
Lisa's Catering
03.2009 - 03.2010
Human Resources Manager / Executive Assistant
Sunny Sky Products - Corporate Office
08.2007 - 03.2009
Executive Assistant / Receptionist
WoodRock & Company
03.2006 - 08.2007
Distributor Services Representative
AmeriSciences - Corporate Office
07.2005 - 03.2006
Receptionist
AmeriSciences - Corporate Office
08.2004 - 07.2005
Co-Owner
Bridle and Rein
10.2003 - 08.2004
Senior Purchasing Agent
Chung's Gourmet Foods - Corporate Office
07.2000 - 10.2003
Sales Support Admin / Accounting Clerk
Chung's Gourmet Foods - Corporate Office
06.1997 - 07.2000
Receptionist / Secretary
Chung's Gourmet Foods - Corporate Office
02.1996 - 06.1997
High School Diploma -
Pasadena High School