Lisa Centola
Fort Mill,SC
Summary
Dynamic customer service professional highly effective at conflict resolution and persuasive communication. Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Hard working and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
13
13
years of professional experience
Work History
Customer Experience Manager
Swiss Made Brands
Charlotte, NC
11.2020 - Current
- Assisted customers with product selection, ordering, returns, exchanges and technical support.
- Created strategies to improve customer satisfaction by providing an outstanding level of service.
- Managed escalated customer issues and designed strategies to resolve conflicts for a positive experience.
- Collaborated with cross-functional teams to develop Marketing campaigns to enhance customer experience.
- Interacted with vendors regarding inventory maintenance and customer support.
- Excelled within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Inside Sales Specialist
Qosmedix
Ronkonkoma, NY
05.2014 - 07.2020
- Cultivated and maintained strong relationships with key stakeholders through regular contact with sales strategies to drive revenue growth and meet customers’ needs for packaging solutions.
- Created customized presentations tailored towards specific customer requirements.
- Utilized CRM software to manage sales pipeline process from lead generation through close.
Office/Sales Manager
Prime Shower Door
Hicksville, NY
02.2011 - 05.2014
- Recommended solutions within clients' budgets and proactively followed up with all leads.
- Ensured customer satisfaction with every aspect of showroom experience from initial greeting through order completion.
- Scheduled service, measures and installations including ordering of all supplies.
- Reviewed POs and ensured accuracy of information, such as pricing, payment terms and delivery dates.
Education
Accredited Program - Business Administration
Katharine Gibbs Business School
Melville, NYCertificate Program -
Taylor Sales Training
Ronkonkoma, NYCertificate Program -
Lean Management Training
Ronkonkoma, NYSkills
- Proficient in various EDI platforms, Microsoft Office, ShipStation, Finale Inventory, Quickbooks Desktop, Klaviyo, ClickUp
- Customer Retention Strategies
- Account Management Key accounts at Qosmedix included L'Oreal Canada, Mary Kay, Lush, Volition, Madison Reed and Curio/DPM
- Decision-Making
- Customer Relationship Management (CRM)
Timeline
Customer Experience Manager
Swiss Made Brands
11.2020 - Current
Inside Sales Specialist
Qosmedix
05.2014 - 07.2020
Office/Sales Manager
Prime Shower Door
02.2011 - 05.2014
Accredited Program - Business Administration
Katharine Gibbs Business School
Certificate Program -
Taylor Sales Training
Certificate Program -
Lean Management Training
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