LISA Cervantes
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Office Assistant
CORAL CREMATIONS
Las Vegas, NV
05.2024 - Current
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Client Care Manager
GATEWAY SERVIES
Las Vegas, NV
04.2022 - 01.2024
- Assessed customer complaints or inquiries regarding products or services offered by the organization.
- Resolved escalated customer service issues in a timely manner.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed purchase orders with vendors to maintain optimal stock levels.
Receptionist
Millennium Physicians
Kingwood, TX
10.2018 - 05.2021
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Processed referrals for specialist care when requested by physicians or patients.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Medical Receptionist
DR. LEAHEY
BAYTOWN, TX
12.2017 - 10.2018
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
Education
High School Diploma -
CY-FAIR HIGH SCHOOL
Cypress, TX05-2001
Skills
- Microsoft Office
- Data entry
- Document management
- Customer service
- Call handling
- Appointment scheduling
- HIPAA compliance
- File organization
Timeline
Office Assistant
CORAL CREMATIONS
05.2024 - Current
Client Care Manager
GATEWAY SERVIES
04.2022 - 01.2024
Receptionist
Millennium Physicians
10.2018 - 05.2021
Medical Receptionist
DR. LEAHEY
12.2017 - 10.2018
High School Diploma -
CY-FAIR HIGH SCHOOL
Similar Profiles
Thomas HurstThomas Hurst
Assistant at Coral CremationsAssistant at Coral Cremations
Levi BarnettLevi Barnett
Cemetery Specialist at Evergreen Washelli Funeral Homes . Cremations . CemeteriesCemetery Specialist at Evergreen Washelli Funeral Homes . Cremations . Cemeteries
Christopher SzuflitaChristopher Szuflita
Funeral Director at Millennium CremationsFuneral Director at Millennium Cremations
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club
TEELA T. WASHINGTONTEELA T. WASHINGTON
Director of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade HeadquartersDirector of Recruiting Operations, Project Management, and Training at U.S. Army 5th Recruiting Brigade Headquarters