Experienced professional with diverse background in strategic team and client relations, event planning and coordination, performance analysis and assessment of teams. 8+ years of experience in rapidly growing small-mid size business environments with multiple profit centers.
About Me
I am an avid mountain biker, surfer, hiker, yogi, and outdoor enthusiast. Connecting, engaging, and adventuring with my children are highlights of my life. I regularly host and create organic, nutritious, tasty meals for friends and family. Spiritual and personal development yield significant dividends for myself, family, and relationships. Inspiring, mentoring, and coaching in trauma recovery and mental health are part of my life purpose. Overall, I enjoy a holistic lifestyle that provides great freedom and deep gratitude!
Work History
SALES & OPERATIONS DEVELOPMENT COORDINATOR
BBSI
06.2017 - 09.2020
Key member of increasing client and referral partner success
Efficient execution for all requests & initiatives – internal teams, clients, brokers, third parties
Management & successful implementation of Client events, Referral Partner events, and Internal team building events
Support internal teams to ensure successful execution of protocol, application of proven tools, and Five Star Service in every interaction
Address incoming requests seriously and provide solutions that exceed expectation
Educate internal teams with processes, systems, applications
Adjust & adapt to unique team and client situations
COMMUNITY VOLUNTEER & YOGA INSTRUCTOR
Various Organizations & Clients
01.2010 - 07.2021
Organizations Include: Groundswell Community Project, The Ecology Center, Core Power Yoga, MOPs International
Community work through coaching and mentorship
Launched and operated a private instruction practice
After working steadily at Flintridge Partners, I reduced work commitment in order to earn yoga instructor certification and devote more time to manage my home and raise my three children.
BUSINESS DEVELOPMENT MGR & OFFICE ADMINISTRATOR
Flintridge Partners, LLC
09.2004 - 04.2010
Functioned as “first touch” for company customers/clients, ensuring positive professional first impression of company
Coordinated executive team schedules, expense reports, travel arrangements, health insurance, company events, and team building retreats
Managed and maintained all office and IT equipment
Maintained contracts and relationships; Negotiated contracts with equipment vendors
Research surfaced new projects to bid on which company subsequently won
Overhauled and streamlined company record keeping and filing systems
Monitored billable hours, invoicing, and client/consultant contracts
Measurable Results: Expedited document recovery and duplication by multiple staff members increasing firm productivity
ADMISSIONS REPRESENTATIVE
UCI Medical Center Surgery Laser Clinic
01.2004 - 09.2004
First-touch for patients/ inbound customers to ensure positive experience
Introduce and educate patient on full range of services: treatment options, hospital policies and procedures, follow up and ancillary services
Measurable Results: Widely acknowledged improved communications between front and back office staff.
RESTAURANT
HOSPITALITY, Various Restaurants
01.1997 - 01.2004
Started as a Dining Server in local Outback Steakhouse
Advanced to management assistant position at SDSU café, then transitioned to upscale restaurant in San Diego’s Balboa Park as a server and event coordinator
Measurable Results: Initiated improvements that were implemented by management
Increased level of employee production and moral
Educated customers in sourcing and production of foods and beverages served
Created beautiful events for clients and families that made for lasting memories.
MARKETING TECHNICIAN/INTERN
Fluor Corporation
01.2000 - 01.2001
Researched business development trends/opportunities
Created presentations for senior management
Organized and managed an open house for Fluor Telecommunications Business Unit and various Clients
Measurable Results: Successful, well attended Open House with highly satisfied executives and Clients
Education
Bachelor of Science - Business Administration, Management
SAN DIEGO STATE UNIVERSITY
2003
Skills
Desirable and strong client/customer relations skills
Relatable and positive energy
Uphold safety measures for successful and enjoyable team events and client experiences
Strong communication & accountability with internal teams, clients, and external relations
Self-directed, professional, and respectful at all levels
Organization of company events, team building activities, and developing a culture of community
Research & Sourcing – successful execution within set time frames & budgets
Create systems for project documentation & reporting
Manage & prioritize deadlines in a high volume, demanding environment
Optimize new business opportunities
Establish training and education programs for internal teams & external clients
Create & implement performance tracking systems
Establish protocol for brand consistency & increased efficiency
Business development resulting in new clients and projects
Develop strategies for optimal organization and functionality
Computer & Social Media Proficiencies: Google Suite, LinkedIn, Instagram & Facebook, Microsoft Office, Word, Excel, Power Point, Salesforce
Accomplishments
Boston Marathon Qualifier
All American Pole Vaulter
Certification
RYT200 Certified Yoga Instructor
Surf Therapy Volunteer Training Certification
Timeline
SALES & OPERATIONS DEVELOPMENT COORDINATOR
BBSI
06.2017 - 09.2020
COMMUNITY VOLUNTEER & YOGA INSTRUCTOR
Various Organizations & Clients
01.2010 - 07.2021
BUSINESS DEVELOPMENT MGR & OFFICE ADMINISTRATOR
Flintridge Partners, LLC
09.2004 - 04.2010
ADMISSIONS REPRESENTATIVE
UCI Medical Center Surgery Laser Clinic
01.2004 - 09.2004
MARKETING TECHNICIAN/INTERN
Fluor Corporation
01.2000 - 01.2001
RESTAURANT
HOSPITALITY, Various Restaurants
01.1997 - 01.2004
Bachelor of Science - Business Administration, Management