Summary
Overview
Work History
Education
Skills
Timeline
Generic

LISA CHANG

Summary

Talented Human Resources Professional with a deep understanding of business needs. A creative leader with a commitment to collaboration. Highly skilled in project management to meet business objectives.

Overview

21
21
years of professional experience

Work History

SR. HUMAN RESOURCES DIRECTOR; TOTAL REWARDS

T-MOBILE
01.2018 - Current
  • Plan overall total benefits and rewards, compensation approaches and solutions, discretionary bonus program, executive compensation and benefits, shared services, HR technology and systems, data analytics, and policies/compliance.
  • Manage annual benefits renewal cycle; proactively manage and create strong partnerships with benefits brokers and providers, including rate renewal negotiations, claims handling, market surveys, open enrollment communication and meetings.
  • Ensure employee recognition programs drive engagement and align with company culture.
  • Collaborate with key stakeholders to define company’s compensation philosophy and salary administration, structure, and systems, partner effectively with payroll team.
  • Manage compensation practices around key touch points, such as new hire offers, promotions, discretionary bonus, merit increases and annual market adjustments.
  • Lead development, communication, and effective implementation of People policies.
  • Administer all aspects associated with participation in compensation surveys, job benchmarking, and job description.
  • Manage annual and equity salary planning process including annual base salary increases, varying bonus and incentive compensation plans and equity recommendations.
  • Administer annual compensation and bonus cycle and partners with HR team to improve automation and efficiency of processes in HRIS.
  • Provide strategic planning and budgeting activities by taking lead role in defining project needs and budgets.
  • Provide vision, leadership, planning, project coordination, and management to ensure day-to-day and strategic objectives are being met.

HUMAN RESOURCES DIRECTOR

ADIDAS
01.2015 - 01.2019
  • Plan, design, implement, and administer comprehensive rewards strategy and program.
  • Manage full-cycle base compensation program to include writing job descriptions, conducting benchmark surveys, and FLSA determination.
  • Manage full-cycle short- and long-term incentive compensation programs to include assisting with stock program in privately held corporation.
  • Conduct pay equity analyses and leads efforts to ensure compliance with federal, state and/or local laws and regulations related to compensation and/or benefits.
  • Assess strategic effectiveness of current programs in achieving organizational objectives; identifies best practices and benchmarks; and develops recommendations for modifications to align to organizational strategy and business goals.
  • Plan and direct implementation and administration of all benefit plans including annual open enrollment efforts.
  • Partner with HR and leadership on appropriate total reward packages to recruit and retain talent.
  • Work with Communications team to develop and coordinate communication strategies and activities designed to educate and inform employees about total rewards.
  • Manage performance management and rewards and recognition programs for company.
  • Prepare annual budget for total rewards and manage expenditures related to benefit programs.
  • Serve as main point of contact for employees and managers regarding all benefit and compensation related matters.
  • Evaluate compensation landscape to understand and learn from best practices through benchmarking, industry research and employment trends, tracks legislation, informs leadership and makes recommendations
  • Support all compensation planning processes in collaboration with People and Culture team.
  • Support development and integration of new and/or existing rewards programs, policies, and procedures to ensure that programs are market competitive, internally equitable, and cost effective.
  • Develop internal operating procedures and controls for administering and managing of compensation and benefits programs.
  • Identify metrics that assess effectiveness of ongoing Total Rewards programs and new initiatives.

SR. HUMAN RESOURCES MANAGER

CBRE
01.2010 - 01.2014
  • Administer compensation market studies and internal value programs to ensure organization pay structures are competitive.
  • Partner to oversee Annual Performance Review and processes.
  • Lead market pricing projects to ensure competitive positioning of base pay and total compensation practices.
  • Develop and present recommendations to senior management team.
  • Conduct market analysis of company jobs to determine proper benchmark positioning, proper classification of positions.
  • Prepare data analysis required to develop incentive plans.
  • Coordinate with payroll and data processing to implement system adjustments, new ranges or rates, and individual payroll questions.
  • Evaluate job descriptions to ensure responsibilities and requirements are properly documented.
  • Lead strategy, research, design, implementation, communication and overall management of company’s Compensation philosophy, programs, and practices (base, promotions, incentives, commissions, and deferred compensation) ensuring provision of dynamic, flexible, and responsive compensation programs and solutions to attract, retain, reward and motivate staff.
  • Responsible for overall management, enhancements, implementation, and on-going design of Workday compensation modules.
  • Primary advisor and technical expert on compensation-related matters, including compensation philosophy, policies, programs, and approaches, identifying needs, development of solutions and delivering solutions to company.
  • Partner effectively with HR, Business Line and Senior Leaders to ensure compensation philosophy is driven by Executive Leadership and understood by all employees.
  • Lead compensation forecasting, planning, and budgeting.
  • Manage and support organizational redesign, critical roles, pipeline programs, job/role changes, and special initiatives in order to support and create organizational value.

HUMAN RESOURCES MANAGER

CARUSO AFFILIATED
01.2005 - 01.2009
  • Prepare offer letters and generate new hire paperwork for all new hires.
  • Process all terminations to meet California and Federal employment laws and inform benefit providers.
  • Advise Supervisors and Managers on appropriate resolutions of employee relations issues.
  • Conduct employee investigations and recommend appropriate resolutions.
  • Maintain handbook and job descriptions up-to-date, accurate and compliant with relevant federal, state, and local laws for all positions.
  • Assist Managers in handling and resolving employee issues, concerns, and conflicts.
  • Ensure all employment practices comply with federal, state, and local regulations.
  • Administer day-to-day aspects of retirement plans: enrollment, contribution funding, deferral rate changes, maintaining up-to-date beneficiary information, distribution of appropriate notices, account rollovers, loans, account withdrawals.
  • HRIS maintenance and reporting as requested and needed.
  • Oversee payroll and benefit process.
  • Manage, schedule, and conduct benefit orientation for all new employees
  • Facilitate and lead Open Enrollment.
  • Run monthly benefit reports and respond to benefit correspondences.
  • Process, administer and oversee all leave of absence and accommodation requests and disability paperwork: medical, personal, disability, Federal & State mandated leaves (FMLA, CFRA, PDL, ADA, FEHA).
  • Respond to employee inquiries regarding payroll, benefits, and other related issues; provide requested documentation.

PROPERTY ACCOUNTANT

WESTFIELD INC.
01.2004 - 01.2005
  • Review Accounts Receivables and Payable Aging.
  • Compute and review CAM reconciliations.
  • Process bi-weekly payroll.
  • Responsible for new hire process: background check, process offer letters, orientation coordination, as well as exit interview.
  • Maintain all personal files and documentation.
  • Administration of company policies, benefits, and compensation.

REVENUE ACCOUNTANT

WESTFIELD INC.
01.2003 - 01.2004
  • Abstract leasing documentation.
  • Prepare termination calculations.
  • Process monthly rent roll billings and percentage rent billings.
  • Analyze recurring charges for all tenants.
  • Prepare monthly minimum rent variance reports.
  • Prepare monthly financial statements.

Education

B.A. - Economic

University of California, Riverside
Riverside, CA

Skills

  • Compensation and Benefits
  • Wages and Salary
  • Workforce Improvements
  • Staff Compensation
  • Employee Retention
  • HR Metrics
  • HR Strategy
  • Strategic Planning
  • Staff Supervision
  • Compensation and Benefits Administration

Timeline

SR. HUMAN RESOURCES DIRECTOR; TOTAL REWARDS

T-MOBILE
01.2018 - Current

HUMAN RESOURCES DIRECTOR

ADIDAS
01.2015 - 01.2019

SR. HUMAN RESOURCES MANAGER

CBRE
01.2010 - 01.2014

HUMAN RESOURCES MANAGER

CARUSO AFFILIATED
01.2005 - 01.2009

PROPERTY ACCOUNTANT

WESTFIELD INC.
01.2004 - 01.2005

REVENUE ACCOUNTANT

WESTFIELD INC.
01.2003 - 01.2004

B.A. - Economic

University of California, Riverside

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