Dynamic and results-oriented professional with a proven track record at Robinson Construction, excelling in customer service and office administration. Leveraged strong problem-solving skills and meticulous attention to detail to enhance office efficiency and client satisfaction. A dedicated team player, adept at managing multiple priorities with a positive attitude, contributing significantly to workplace productivity and team cohesion.
Hi, I’m
Lisa Charbonneau
Hostess
Dallas,US
Summary
Overview
10
years of professional experience
Work History
Robinson ConstructionTaylorsville, KY
Office Assistant
08.2020 - 02.2023
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation
- Acted as a liaison between departments to facilitate the flow of information leading to improved interdepartmental collaboration.
- Supported executive staff with well-prepared reports, presentations, and meeting materials..
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials .
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings
Chuys’s Restaurant Dallas, TX
Head Hostess
04.2017 - 06.2020
Job overview
- .
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
- Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special liasons
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Relayed guest comments or suggestions to manager on duty for further action.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Backed up servers by checking on tables and retrieving items for guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Opened and closed seating sections according to volume of guests.
- Input orders accurately into POS terminal, split bills and accepted payments.
The Cheesecake FactoryDallas, TX
Hostess/Server
01.2014 - 02.2017
Job overview
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Relayed guest comments or suggestions to manager on duty for further action.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- .
Cafe Herrera’sDallas, TX
To-Go Specialist
10.2012 - 12.2013
Job overview
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Increased repeat business by consistently providing friendly and attentive service.
- Managed inventory levels for takeout supplies, reducing waste and ensuring availability during peak hours.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Utilized Software to record orders and special requests, relaying orders to kitchen staff.
- Assisted in menu development for takeout options, considering ease of transport and food quality upon arrival.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Developed relationships with delivery drivers, fostering teamwork and efficiency in fulfilling orders.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with customer requests.
- Monitored food quality and freshness throughout day.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Observed diners to respond to additional requests and determine when meal completed.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
Education
Vista College
Associates Degree In Medical Administrative Assist from Medical Administration
09.2021
University Overview
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Resourceful
- Office Administration
- Prioritizing Work
- Excel spreadsheets
- Appointment Scheduling
- Professional and mature
- Strong Problem Solver
- Scheduling appointments
- Front Office Management
- Clerical Support
- Document Management
- Scheduling
- Social media knowledge
- Filing and data archiving
- Relationship Building
- Schedule Management
- Office Supplies Management
- Meticulous attention to detail
- Multi-line phone proficiency
- Issue Resolution
- Complex Problem-Solving
- Strategic Planning
- Medical Terminology
- 55 wpm Typing Speed
Timeline
Office Assistant
Robinson Construction
08.2020 - 02.2023
Head Hostess
Chuys’s Restaurant
04.2017 - 06.2020
Hostess/Server
The Cheesecake Factory
01.2014 - 02.2017
To-Go Specialist
Cafe Herrera’s
10.2012 - 12.2013
Vista College
Associates Degree In Medical Administrative Assist from Medical Administration
Similar Profiles
GARY WISTAFFGARY WISTAFF
General Laborer at Robinson ConstructionGeneral Laborer at Robinson Construction
Lisa CharbonneauLisa Charbonneau
Office Assistant at Robinson ConstructionOffice Assistant at Robinson Construction
Malachi UddMalachi Udd
General Construction Worker at Robinson ConstructionGeneral Construction Worker at Robinson Construction