Lisa Chasse
Newington,CT
Summary
Administrative professional with 20 years’ experience providing senior level support to several executive senior level managers. Quick learner, not intimidated by new challenges, responsibilities and situations, works with a high level of organization and always maintains a positive attitude. Embody a proactive work ethic along with meticulous attention to detail. Possess reputation as a trustworthy, self-directed professional with excellent communication skills and the ability to work well within a team. Self-starter and a strong leader always seeking new developmental opportunities to improve professional skills and expand versatility.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Travelers
01.2015 - Current
- Provide expert and efficient administrative support through a broad range of responsibilities including leading, managing and maintaining the daily Operations within the National Property Executive Offices for several high-level executives in Business Insurance
- (President of National Property; CUO MM & Nat’l Property; SVP, CUO Global & International)
- Coordinate daily meetings, nationwide, international, or local
- Schedule/handle on or off-site logistics, catering, hotels, and Team dinners varying in size from 2 -100 people for quarterly conferences, internal trainings, business unit/Regional home office group meetings
- Coordinate all business travel arrangements, provide itineraries, flight, hotel, and taxi/car rentals both domestic and international
- Communicate with internal and external customers regularly
- Draft and prepare all Communications, presentations, meeting agendas and any additional correspondence from internal and external leaders/customers
- Submit/Review expense reports for multiple executives and their direct reports, also reconcile monthly CC statements
- Proactively handle all organizational changes by updating distributions lists, organizational charts, and maps as necessary
- Act as backup/providing support for other senior leaders as often as necessary
- Assist Talent Acquisition with scheduling of interviews within the BI as needed
- Handle onboarding scheduling for employees/interns
- Receive and return all office equipment for interns, resigned/released employees as well as cell phones, credit cards and other company equipment
- Troubleshoot/maintain all office equipment
- Use of online Procurement system to order office supplies/logo merchandise and furniture cost effectively and as needed
- Primary contact within National Property Group and building management
- Handle all administrative workflow effectively and proactively.
Makeup Artist
Christian Dior Cosmetics
01.2013 - Current
- Provide makeup artistry and expert skin care consultation
- Introduce and demonstrate all skincare and makeup products to both men and women
- Created individual Client Database of over 100 personal clients
- Increased weekend sales volume, drove and exceeded retail sales goals
- Partnered with Regional Account Executive and Retail Counter Managers to help plan, communicate and execute seasonal events
- Provided Retail training to new Counter Managers
- Lead by example in Maintaining Dior’s exceptional image and professional expectations.
Skin Care Model/Makeup Artist
Chanel Cosmetics, Inc.
01.2010 - Current
- Provide makeup artistry and expert skin care consultation
- Model and demonstrate Chanel’s skin care and make up products
- Assist potential and existing clients with their skin care needs, recommending the proper skin care regimen and make up application by using extensive knowledge base with all of Chanel’s Skin Care and Make up products with the objective of maximizing clientele with professionalism and dedication
- Assist new and existing clients with the objective of creating a long-term relationship.
Engineering Coordinator
Travelers
01.2013 - 01.2015
- Acting liaison between Operations Department, Risk Control, Client Management and Underwriting to ensure timely jurisdictional boiler inspections for direct and assumed business
- Communicate with Brokers/Agencies and Ceding companies for all policy support
- Partner with Account Executives and Brokers/Agents to establish engineering support needs for new and renewal policies
- Maintain all reference and communication materials
- Create all Claim and Risk Assessment Survey Requests for risk control consultants
- Maintain Risk Control database by processing statements of values for new business, renewals and/or endorsements also identify/research system issues
- Answer daily calls on Engineering Hotline; call volume average 500 per month
- Answer/Direct all incoming emails from Engineering Email Inbox
- Process jurisdictional inspection requests for clients throughout North America routing requests to appropriate Engineer
- Responsible for reviewing and analyzing the daily account cancel report
- Process and maintain all accounts in the Risk Control Engineering database on a monthly basis
- Approximately 160-200 templates created & fed/month
- Maintain and update all reference and communication materials to service clients
- Process invoices from Clients/Vendors (received via mail) and check requests
- Responsible for identifying and researching (to an extent) system issues and feed errors, unresolved issues are escalated to IT
- Train and mentor all new employees within department and develop training material for implementation of new processes and procedures.
Senior Customer Advocate
Travelers
01.2011 - 01.2013
- Develop, refine, and maintain procedures and processes for satisfying customer issues
- Respond to daily telephone calls, e-mail inquiries and all other internal and external correspondence
- Take action on routine, complex issues and complaints by following department guidelines and corporate adherences
- Make independent judgments on all inquiries/issues where no standard processes are available
- Work closely with BI, PI Departments, Bond Department, Consumer Affairs, and other International, internal/external offices to ensure information needed or exchanged is accurate and that Customer issues are directed to the appropriate area for resolution
- Engage companywide information systems and workflows
- Assist with new employee training; provide guidance, support and mentoring within the department
- Provide support in Claims Department by effectively handling incoming Property and Liability Claims when call volumes are high
- Meet and/or exceed daily department metrics
- Continually drive Customer satisfaction by building effective relationships with Insured’s, Underwriters, Agents, Vendors and Employees.
Service Operations Coordinator
Blake Equipment
01.2010 - 01.2011
- Responsible for managing and overseeing daily practices for 7 technicians, geographically based in Albany and Syracuse, New York while stationed at the Corporate Offices in East Windsor, Connecticut
- Supervise, coordinate, plan, control all activities within the team in addition to leading all job/work scheduling
- Responsible for ordering materials and equipment based on project needs
- Provide management weekly/monthly financial execution plans
- Ensure that all material costs are posted to appropriate work orders and entered correctly, maintain daily payroll for all technicians
- Prepare monthly expense reports
- Also ensure prevailing wage and certified payroll is maintained, responsible for all billing and collections
- Mediate relations between customers and higher management.
Service Project Coordinator
Johnson Controls, Inc.
01.2007 - 01.2010
- Provide project management support for Connecticut and Western Massachusetts offices
- Partner with sales team to ensure fluidity from sale of project to execution
- Responsible for booking and processing all contract information, warranty letters, change orders and addendums
- Collaborate/act as liaison with all customers and management teams at project commencement meetings and close for project review
- Administer branch subcontract process; organize documentation, waivers, certificates of insurance, certified payroll and bonding information
- Release all payments upon project completion to vendors and subcontractors
- Handle all billing, AIA invoicing documentation, handle collections and disputes
- Research misapplication issues involving costs, materials and labor
- Manage all work scheduling for mechanics
- Utilize electronic purchasing, order tools, uniforms and tracking of materials and weekly payroll
- Coordinate monthly Safety and Project backlog reviews for financial forecasting Provide monthly forecasting data to management based upon booked and scheduled work
- Responsible for all truck based and warehouse inventory.
Lead Customer Service Representative
Northeast Utilities/Select Energy
01.1998 - 01.2007
Education
Attended courses in Business Administration -
Manchester Community College
Certificate in Facilities Management -
University of Hartford
01.2010
Certified Nurse’s Aide Training
01.1995
Skills
- Microsoft Office
- Word
- Outlook
- Excel
- PowerPoint
- Lotus Notes
- Schedule Management
- Confidentiality and Discretion
- Relationship Building
- Presentation Development
- Office Administration
- Critical Thinking
- Event Coordination
- Executive support experience
- Effective problem solving
- Document Management
- Verbal Communication
- Various data entry and customer support/billing systems
- Dedicated Team Player
- Resourceful
- Internal Communications
- Strong Problem Solver
- Professional Communication
- Detail-oriented approach
- Travel administration
- Customer and client relations
- Expert Time Management
- Database and Client Management Systems
- Travel Coordination
- Proficient in Microsoft Office
- Customer Relations
- Executive Support
- Customer Service
- Meeting Arrangements
- Travel Arrangements
- Travel Planning
- Coordination
Certification
Connecticut Notary Public, 12/2024
Timeline
Senior Administrative Assistant
Travelers
01.2015 - Current
Makeup Artist
Christian Dior Cosmetics
01.2013 - Current
Engineering Coordinator
Travelers
01.2013 - 01.2015
Senior Customer Advocate
Travelers
01.2011 - 01.2013
Skin Care Model/Makeup Artist
Chanel Cosmetics, Inc.
01.2010 - Current
Service Operations Coordinator
Blake Equipment
01.2010 - 01.2011
Service Project Coordinator
Johnson Controls, Inc.
01.2007 - 01.2010
Lead Customer Service Representative
Northeast Utilities/Select Energy
01.1998 - 01.2007
Attended courses in Business Administration -
Manchester Community College
Certificate in Facilities Management -
University of Hartford
Certified Nurse’s Aide Training