Lisa Chavez
Albuquerque,NM
Summary
Dynamic administrative professional and leader with 25+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
24
24
years of professional experience
Work History
Support Coordinator/Project Coordinator
Lowes Home Improvment
Albuquerque, NM
01.2021 - Current
- Achieved all specific team objectives and collection activity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Monitored front areas so that any questions could be responded to quickly and effectively.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Directed data maintenance across six departments
- Performed billing, collection and reporting functions for office generating over $5,000,000.00 annually
House Manager
Ybarra Inc.
Albuquerque, NM
06.2009 - 12.2020
- Coordinated events for entire household, including holiday parties, cocktail parties and small gatherings.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed all intake and discharge paperwork and procedures for residents.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Managed quality programs to reduce overdue compliance activities.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Directed group of ten project coordinators handling daily and complex requirements of department
- Supervised and performed human resource management functions for ten subordinates
- Provided management oversight and operational control of assigned programs valued at $1,000,000.00
Insurance Claims Adjuster
Gallagher Bassett Services Inc.
Albuquerque, NM
09.1999 - 02.2009
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Examined claims forms and other records to determine insurance coverage.
- Directed and coordinated various investigations conducted by field investigation team.
- Synthesized data into comprehensive quarterly written reports for management.
- Reported to management on customer problems, field conditions, safety issues and policy problems.
- Developed company-wide quality assurance program.
- Prepared summaries of damage, payments and policy coverage.
- Answered questions posed by insured and attorneys.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Reconciled data in direct collection system with accounting system to address discrepancies.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Ran six special projects and initiatives at both local and initiatives at both local and regional level.
- Monitored 200-clients caseload for each quarter.
Education
Bachelor of Science - Information Technology Project Management
Strayer University
Washington, DC03.2023
Skills
- Database Maintenance
- Multitasking and Prioritization
- Budget Management
- Program Development
- Accounts Payable and Receivable
- Administration and Operations
- Project Management
- Meeting Coordination and Support
Languages
Spanish
Native or Bilingual
Timeline
Support Coordinator/Project Coordinator
Lowes Home Improvment
01.2021 - Current
House Manager
Ybarra Inc.
06.2009 - 12.2020
Insurance Claims Adjuster
Gallagher Bassett Services Inc.
09.1999 - 02.2009
Bachelor of Science - Information Technology Project Management
Strayer University
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