Lisa Chavez
Beaumont,CA
Summary
Experienced dispatcher with over 30 years experience in the FICC. Committed professional with a solid history of of accomplishment in helping the general public handle emotionally charged, life threatening and dangerous situations. Extremely knowledgeable in dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take added responsibilities to meet team goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Fire Logistics Dispatcher GS-2151-7 (Full-time)
Bureau Of Land Management
02.2022 - Current
- Performed emergency dispatch operations for fire, law enforcement and medical incidents.
- Place and fill local and national resources orders in IROC. Assisted in the mobilization, reassignment, and demobilization of resources.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as the police, fire and EMS while tracking data in real-time environments
- Provide effective effective communication for local emergency cooperators.
- Manage several different active radio frequencies.
- Field emergency 911 transfers, discerning critical information ans responding appropriately during times of heightened stress and background noise.
- Analyze emergency situations accurately and act decisively to take effective action.
- Rapidly and effectively dispatched aircraft to wildland fire incidents.
- Deconflict airspace and communicate pertinent information to pilots.
- Training FICC personnel on dispatch operations.
- Participated in large scale law enforcement operations-Glamis, KOH, Border OPS.
- Ensure and train dispatchers to be proficient in applying accepted dispatch methods and procedures for coordinated and timely incident responses in accordance with agency mission, policies, and preplanned objectives.
- Ensure and train dispatchers on radio and computer applications such as WildCAD, AFF, CLETS, IQCS, WFDSS, IROC, VIPR, Calphoto and Radcom.
- Help expanded dispatch staffing and workload support.
- Ensure resource and weather data is current and documented.
- Issue and review firecodes
- Help conduct State and Federal Department of Justice annual audits.
- Administrative support services to FICC staff.
- Assists in maintaining the shift scheduling for the FICC dispatch floor. Works closely with BLM overhead on FICC dispatch floor staffing needs.
Forestry Tech Dispatcher GS-462-7 (Full Time)
USDA Forest Service
02.1997 - 02.2022
- Performed emergency dispatch services for multiple agencies: US Forest Service, Bureau of Land Management, National Park Service and Bureau of Indian Affairs.
- Performed dispatching operations for fire, law enforcement and medical calls.
- Place and fill local and national resources.
- Provide effective communication for local emergency cooperators.
- Manage several different radio frequencies.
- Field emergency 911 transfers, discerning critical information and responding appropriately during times of heightened stress and background noise.
- Analyze emergency situations accurately and act decisively to take effective action.
- Rapidly and efficiently dispatch aircraft dispatch aircraft to wildfire incidents.
- Deconflict airspace and communicate pertinent information to pilots.
- FS time keeper contact for the FICC dispatch floor.
- Provided assistance with travel vouchers for emergency situations.
- Participated in large scale law enforcement operations-Glamis, KOH, Border OPS.
- Ensure and train dispatchers to be proficient in applying accepted dispatch methods and procedures for coordinated and timely incident responses in accordance with agency mission, policies and preplanned objectives.
- Ensure and train dispatchers on radio and computer applications such as WildCAD, AFF, CLETS, IQCS, IROC, WFDSS, IROC, VIPR, Calphoto and Radcom.
- Help expanded dispatch staffing and workload support.
- Ensure resource and weather data is current and documented.
- Issue an review firecodes.
- Help conduct State and Federal Department of Justice annual audits.
- Administrative support services to FICC staff.
- Assists in maintaining the shift scheduling for the FICC dispatch floor. Works closely with BLM overhead on FICC dispatch floor staffing needs.
Clerk Typist - GS-322-4 (Full Time)
USDA Forest Service
10.1991 - 01.1997
- Accepted dictated notes and produced professional documents with outlined information.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Provided diverse clerical support to business personnel.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Created and modified documents and forms.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Transcribed meeting minutes into digital format and stored in data repository.
- Prepared statistical reports with relevant company data and statistics.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
Dispatch Clerk - GS-322-3 (Part Time)
USDA Forest Service
10.1990 - 10.1991
- Performed routine administrative work with customer assistance and data.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Attended to caller to determine nature and location of emergency.
- Took inventory of supplies and ordering for the dispatch office.
- Performed duties to assist to the fire dispatcher, with lineup and map locations.
- Provided diverse clerical support to fire management and forest personnel.
Clerk Typist GS-322-2 (Part Time)
USDA Forest Service
05.1989 - 10.1990
- Processed documents and materials to disseminate information to appropriate parties.
- Made travel arrangements for other employees' business trips, and fire assignments.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Primary call-taker in dispatch.
Education
High School Diploma -
San Gorgonio High School
San Bernardino, CA06.1990
Skills
- Efficiently and effectively work in teams of thirteen or more people with high regard for safety, quality output, customer service, professionalism and accuracy
- Very strong organizational and time management skills that allow autonomous work and to work part of a team
- Proven ability to communicate both orally and in writing at all levels within an organization, external agencies and the general public
- Analyze emergency situations accurately and act decisively to take affective action
- Outgoing, collaborative and self driven with extreme high regard for ethical standards
- When given an assignment, utilize problem solving and critical thinking to assess the situation, anticipating challenges, improving processes for efficiency and accuracy while ensuring policy adherence
Administrative Support Services for FICC
- I performed and provided oversight of timekeeping to include guidance on accuracy of timesheets and coding.
- I provide Quicktime assistance training for new employees
- I provide assistance in creating and making travel arrangements and travel vouchers, assist in troubleshooting voucher errors as needed
- Concur travel assistance for FICC personnel, training and submittal
- Helped manage AD program, ensuring hiring documents are in place, establishing travel profiles in Concur, processing time and travel for AD employees. Assists in troubleshooting with paperwork and payment information as needed
- Helped manage and set up IQCS folders and training information. Provided assistance for training needs of fire employees and tracking of training costs
- Managed and maintained IQCS records and data input to ensure accuracy of training records
- Assisted in assigning codes to fire incidents for budget tracking.
- Checked for accuracy for codes to fire incidents for budget tracking
- Ran reports for fire costs during a fire related incident
- Provided training and guidance new employees on the FIRECODE system for fire incidents
- Provide assistance on incident related business such as fire time coding, travel coding, fire incident replacement purchasing and fire budget related topics.
- Assisted in reviewing and tracking incident payment packages for the fire staff as needed
Certification
Expanded Dispatcher - EDRC
Support Dispatcher - EDSD
Initial Attack Dispatcher - IADP
Aircraft Dispatcher - ACDP
Law Enforcement/CLETS Dispatcher
Interagency Incident Business Management
Applied Interagency Incident Business Management
Emotional Intelligence
Accomplishments
- Forest Service cash award, 1990
- Forest Service cash award, 1992
- Forest Service quality step increase, 1995
- Forest Service cash award, 1997
- Forest Service cash award, 1998
- Forest Service cash award, 2000
- Forest Service cash award, 2002
- Forest Service cash award, 2003
- Forest Service cash award, 2004
- Forest Service cash award, 2018
- Department of Interior cash award, 2022
References
Scott Trueman, FICC Center Manager, 909-383-5654
Jill Erhard-Moore, Retired FICC Center Manager 909-649-7864
Elizabeth Barrera, Retired Deputy GACC Manager, 559-280-7371
Timeline
Fire Logistics Dispatcher GS-2151-7 (Full-time)
Bureau Of Land Management
02.2022 - Current
Forestry Tech Dispatcher GS-462-7 (Full Time)
USDA Forest Service
02.1997 - 02.2022
Clerk Typist - GS-322-4 (Full Time)
USDA Forest Service
10.1991 - 01.1997
Dispatch Clerk - GS-322-3 (Part Time)
USDA Forest Service
10.1990 - 10.1991
Clerk Typist GS-322-2 (Part Time)
USDA Forest Service
05.1989 - 10.1990
High School Diploma -
San Gorgonio High School
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