Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Chellman

Lebanon,TN

Summary

Organized and dedicated Associate with proven track record of providing exceptional support for all delivery station departments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Process Assistant

Amazon
Temecula, CA
01.2022 - Current
  • Maintained working knowledge of latest industry techniques, methods and equipment.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Conducted training and change management processes to improve operations.
  • Determined and recommended methods to address improvement opportunities.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Evaluated Flex OTD performance by analyzing and interpreting data and metrics.
  • Developed and executed plans to monitor standard process adherence.
  • Tracked PNOV during my shift and partnered with DSP's to get packages delivered to the customer.
  • Completed OTD, OOTD, and PNOV bridges in Perfect Mile at the end of my shift.
  • Calculated DPMO for 3 to 5 metrics then reported them to my direct manager.
  • Completed Gembas every 2 hours to each DSP, deep dived behind routes with the DSP to ensure increased productivity of drivers.
  • Oversaw up to 31 Flex Waves by checking in drivers, problem solving, directing traffic until each wave was completed.
  • Ensured all appropriate Apollo audits were completed.

Driver Trainer

Amazon
Temecula, CA
09.2021 - 12.2021
  • Conducted new hire training on multiple routes with preferred work methods and safety.
  • Developed and implemented training materials and course updates.
  • Identified driver training needs to make recommendations to manager.
  • Evaluated performance of assigned personnel and provided corrective actions of trainees during training.
  • Maintained regulatory compliance documentation to promote safety and compliance culture.

Associate Ambassador

Amazon
San Diego, CA
08.2020 - 09.2021
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently stow up to 500 packages an hour.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Oversaw associates in sortation lanes and aisles making sure everyone is on task lending help if needed so we may achieve a smooth during sort portion of my shift.
  • Track inbound and stow flow of up to 58,000 package volume with resource management.
  • Monitored associates time on task during the shift and check on associates when needed to find any possible associate barriers.
  • Train new associates on sorting, stowing, using scanners, divert, buffer and standard of work procedures.
  • Completed manager assigned audits daily in Apollo.
  • Ensured Non-Inventory was completed 2 times a week and reported the numbers to my direct Manager.

Sortation Associate

Amazon
San Diego, CA
10.2017 - 09.2020
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Informed management immediately of sorting issues, conveyor problems and safety concerns.
  • Lifted up to 45+ pounds

Lead Retail Sales Associate

MCAS Miramar Exchange
San Diego, CA
10.2016 - 07.2018
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.

Education

Bachelor of Science - Business Administration And Management

Colorado Technical University
Colorado Springs, CO
04.2008

Skills

  • Ease with Computers and Technology
  • Judgment and Decision Making
  • Research and Analytical Skills
  • Microsoft Office Suite (Excel,Word, Powerpoint and Outlook)
  • Verbal and Written Communication
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Complex Problem Solving
  • Electronic Records Management
  • Cloud-Based File Management
  • Spreadsheet Tracking

Timeline

Process Assistant

Amazon
01.2022 - Current

Driver Trainer

Amazon
09.2021 - 12.2021

Associate Ambassador

Amazon
08.2020 - 09.2021

Sortation Associate

Amazon
10.2017 - 09.2020

Lead Retail Sales Associate

MCAS Miramar Exchange
10.2016 - 07.2018

Bachelor of Science - Business Administration And Management

Colorado Technical University

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Lisa Chellman