Lisa Chenier
Randallstown,MD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
23
23
years of professional experience
Work History
Family Caregiver
Self-employeed
West Windsor, NJ
01.2023 - 11.2023
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
Operations Manager
Burlington
Hunt Valley, MD
04.2021 - 12.2022
- Work in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Lead improvement initiatives to advance operational efficiencies and increase revenue.
- Spearhead department training to enhance employee performance and boost employee productivity.
- Reduce process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Plan and resource personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Direct initiatives to improve work environment, company culture or overall business strategy.
General Manager
BJ's Wholesale
Various Locations , MD
07.2018 - 02.2020
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Store Manager
Weis Markets Inc
Baltimore, MD
05.2013 - 07.2018
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Bj's Wholesale Club
Owings Mills, MD
09.2000 - 05.2013
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Computer Science And Programming
Grambling State University
Grambling, LASkills
- Performance improvement
- Recruitment
- Team Leadership
- Training and Development
- Conflict Resolution
- Effective leader
- Coaching and mentoring
- Staff training/development
- Employee scheduling
- Consistently meet goals
- Operations management
- Efficient multi-tasker
- Exceptional interpersonal communication
- Relationship building
- Verbal and written communication
Timeline
Family Caregiver
Self-employeed
01.2023 - 11.2023
Operations Manager
Burlington
04.2021 - 12.2022
General Manager
BJ's Wholesale
07.2018 - 02.2020
Store Manager
Weis Markets Inc
05.2013 - 07.2018
General Manager
Bj's Wholesale Club
09.2000 - 05.2013
Computer Science And Programming
Grambling State University