Lisa Cifolelli
American Canyon,California
Summary
Dynamic administrative professional with a proven track record at Constellation Brands, excelling in calendar coordination and customer service excellence. Adept at managing complex tasks and enhancing operational efficiency, I leverage strong problem-solving skills and Microsoft Excel proficiency to drive results and improve team performance. Committed to delivering exceptional support and fostering positive client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Constellation Brands
Napa, California
12.2019 - 12.2021
- Greeted visitors, creating a welcoming atmosphere that improved client interactions.
- Processed employee badges to enhance security protocols within the organization.
- Opened IT tickets to address technical issues promptly, maintaining workflow continuity.
- Managed incoming shipments to guarantee timely delivery to respective departments.
- Maintained accurate records by updating employee mailboxes with relevant information.
- Ensured all departments remained adequately stocked by ordering necessary office supplies.
- Managed scheduling and calendar coordination for executives at Constellation Brands.
- Handled incoming communication, directing inquiries to appropriate departments effectively.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Winery Host Customer Service
Sterling Vineyards
Calistoga, California
10.2017 - 12.2019
- Managed tasting room operations at Sterling Vineyards to enhance guest experiences.
- Provided knowledgeable wine guidance to guests during tastings and sales.
- Facilitated customer service through in-person interactions and phone reservations.
- Executed POS transactions with Tasting Room software, ensuring accurate financial documentation.
- Achieved sales targets for wine and wine club memberships, driving revenue growth.
- Welcomed guests and delivered engaging wine tastings, creating memorable moments.
Dispatcher/Customer Service Problem Solving
California Wine Tours
Napa
05.2015 - 10.2017
- Coordinated driver activities and established routes to optimize operational efficiency.
- Scheduled tours based on customer preferences and availability of vehicles.
- Trained new dispatchers on systems and operational procedures effectively.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Resolved customer complaints, improving service quality and satisfaction.
- Communicated with drivers to arrange timely pick-up times, ensuring punctual service.
- Reviewed driver logs and maintained accurate records for compliance purposes.
- Identified traffic issues and implemented corrective actions to enhance service reliability.
Education
High School -
Temescal High School
Napa12.2021
Skills
- Front desk operations
- Attention to detail
- Microsoft Excel
- Conflict resolution
- Calendar coordination
- Customer relationship management
- Conference room management
- Administrative support
- Communication skills
- Back office operations
- Computing proficiency
- Customer service excellence
- Problem solving
- Project management
- Wine expertise
Certification
Driver's License
Languages
English, Fluent
Personality Strengths
- Conventional - Adheres to the processes and methods.
- Considerate - Balances personal needs with empathy for others.
- Flexible - Adaptable while maintaining stability.
- Autonomous - Independently driven.
- Composed - Found under pressure.
References
References available upon request.
Timeline
Administrative Assistant
Constellation Brands
12.2019 - 12.2021
Winery Host Customer Service
Sterling Vineyards
10.2017 - 12.2019
Dispatcher/Customer Service Problem Solving
California Wine Tours
05.2015 - 10.2017
High School -
Temescal High School
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