Lisa Cifuentes
Little Elm,TX
Summary
Dynamic and detail-oriented professional with a diverse background in technical assistance, curriculum development, and virtual instruction. Proven ability to adapt and deliver high-quality educational content, consistently ranking in the top 5% of educators. Adept at collaborating with cross-functional teams and providing exceptional support to both students and professionals. Passionate about leveraging technology and education to drive positive outcomes and contribute to meaningful initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Online English Educator
QKids
02.2020 - Current
- Taught English language and literacy skills to students through an online interactive platform, both one on one and to groups of four.
- Adapted curriculum and utilize various teaching techniques to meet student needs (consistently ranking in the top 5% of teachers)
- Promoted creativity and engagement in a virtual learning environment
- Created and administered interactive activities for students
- Supported student skill development in alignment with personal and academic goals
Technical Writer and SecOps Associate
Watchtower
06.2021 - Current
- Build safe defaults and document example implementations for use by development teams
- Follow organization policies and editorial guidelines to craft thorough, well-written content
- Assist in developing online training materials for cybersecurity awareness
- Perform cloud infrastructure, system administration, and DevOps-related tasks while utilizing varied technologies (AWS, Terraform, Ansible, Docker, Packer, Vagrant, GitLab, etc.)
- Work closely with developers and product managers to determine accuracy and completeness of technical documentation
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar
- Close over 600 open ADO tasks by following Scrum procedures
Resource Coordinator
Cendien Consulting
09.2019 - 01.2020
- Networked with over 500 current and potential IT consultants
- Handled recruiting and screening of new consultants
- Formatted and maintained consultant documents
- Created and maintained job postings
- Assisted with new hire orientation/onboarding
- Provided ongoing training/certification information to consultants
Tutor
TWU Math & Technology Success Center
09.2017 - 12.2018
- Provided guidance to students as required to complete assignments related to introductory-level programming and mathematics courses
- Lead review sessions for calculus students
- Assisted students in configuring programming environments
- Aided students in debugging software and understanding programming fundamentals
- Instilled confidence in students’ ability to succeed academically
Education
Bachelor of Science - Computer Science
Texas Woman’s University
Denton, TX05.2019
Skills
- First-hand experience with/knowledge of ADHD
- Individualized Instruction
- Virtual Instruction
- Progress Monitoring
- Communication Skills
- Adaptability and Creativity
- Empathy and Patience
- Collaboration
- Problem-Solving
- Technological Proficiency
Certification
- Certificate in Teaching English as a Foreign Language (Issued June 2021 by The TEFL Academy)
- API Technical Writing: JSON and XML (Issued Feb 2023 by Udemy)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Writer and SecOps Associate
Watchtower
06.2021 - Current
Online English Educator
QKids
02.2020 - Current
Resource Coordinator
Cendien Consulting
09.2019 - 01.2020
Tutor
TWU Math & Technology Success Center
09.2017 - 12.2018
Bachelor of Science - Computer Science
Texas Woman’s University
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