Lisa Cipolla
Longwood,FL
Summary
Detail-oriented Quality Controller knowledgeable about financial operations and proficient in conducting audits of materials, finished products and worker performance. Quality-driven and focused professional with pragmatic and organized approach. Offering 10 years of manufacturing and production experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Quality Controller
Florida Industrial Scale Company
03.2020 - Current
- Managed relationships with third-party inspection service providers, coordinating schedules and leveraging expertise as needed to maintain high-quality standards throughout production cycles.
- Enhanced product quality by implementing rigorous testing procedures and protocols
- Trained new employees on company-specific quality control procedures, fostering a culture of continuous improvement.
- Assessed incoming parts for adherence to production requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed comprehensive quality control documentation, providing clear guidelines for staff adherence.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Calibrated instruments and scales in production area and quality lab.
- Evaluated supplier performance, ensuring adherence to established quality requirements and selecting vendors based on strict evaluation criteria.
- Utilized statistical analysis tools to monitor trends in manufacturing data, identifying opportunities for improvement and making data-driven decisions.
- Maintained detailed records of all inspections, tests, and audits for easy reference and management review.
- Equipped and organized facility to comply with company strategy for online and offline quality controls.
- Streamlined production processes for increased efficiency, conducting regular audits to ensure compliance with industry standards.
- Implemented risk management strategies to minimize potential product failures while maintaining the highest quality standards possible.
- Reviewed incoming materials against specifications.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Improved customer satisfaction by promptly addressing complaints and resolving product-related concerns.
- Collaborated with cross-functional teams to identify areas for improvement and implement corrective actions.
- Communicated effectively across departments regarding quality-related issues or updates while working collaboratively toward shared goals of excellence in production and customer satisfaction.
- Assisted in the preparation for external audits, helping the organization maintain key certifications and meet regulatory requirements.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Spearheaded efforts to establish a company-wide culture of quality, consistently demonstrating commitment to excellence throughout all aspects of work performed.
- Reported problems and concerns to management.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Transferred data and documents to facilitate system migration and software updates.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
Store Manager
Cash America
06.2010 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Manager
Accor Hotels
01.2008 - 05.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Customer Service Lead Representative
JPMorgan Chase
02.2001 - 01.2008
- Call center lead, helped customers with credit card
- Took payments and helped customers with fraud accounts and also sold products like credit protection
- Responsible for helping people sell our products.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Education
Bachelor of Science - Accounting And Finance
Seminole State College of Florida
Sanford, FL12.2023
Associate in Finance -
Seminole State College of Florida
07.2020
Skills
- Documentation skills
- Quality Management Systems
- Manufacturing Experience
- Preventive Action
- Procedural updates
- Root Cause Analysis
- Technical knowledge
- Compliance requirements
- Validation processes
- Cost Control
- Program Support
- Customer Focus
Certification
Driver's License
Languages
Italian
Limited Working
Spanish
Limited Working
Timeline
Quality Controller
Florida Industrial Scale Company
03.2020 - Current
Store Manager
Cash America
06.2010 - 02.2020
Manager
Accor Hotels
01.2008 - 05.2010
Customer Service Lead Representative
JPMorgan Chase
02.2001 - 01.2008
Bachelor of Science - Accounting And Finance
Seminole State College of Florida
Associate in Finance -
Seminole State College of Florida
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