Lisa Ciske
Lombard,IL
Summary
Proven leader in operations and financial management, adept at steering small businesses like B&L Enterprises Inc towards growth and profitability. Excelled in regulatory compliance and customer service management, enhancing brand visibility and client relationships. Demonstrated problem-solving abilities and effective communication, achieving significant efficiency improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Small Business Co-Owner
B&B Custom Carpentry Inc
Lombard, IL
08.1993 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Small Business Co-Owner
Maxwell Street Trading Inc
Addison. IL
06.2000 - 09.2011
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Account Data Entry Clerk
BMO Harris Bank NA
Summit, IL And Lombard, IL
08.1993 - 07.2004
- Increased productivity by creating efficient filing systems for easy access to critical documents.
- Assisted with month-end closing procedures, ensuring all account information was accurately recorded.
- Improved data accuracy by diligently entering account information and verifying input.
- Maintained high levels of accuracy with consistent double-checking and validation of entered data.
- Served as a reliable resource for colleagues needing assistance or clarification on data entry tasks.
- Collaborated with team members to ensure timely completion of projects and deadlines.
- Managed workload effectively, prioritizing urgent tasks while maintaining attention to detail throughout all entries.
- Participated in ongoing training sessions to stay current with industry best practices for data entry and recordkeeping.
- Adhered to strict confidentiality guidelines when handling sensitive client and company information.
- Updated and maintained customer information, documents and records.
- Used computer software to store and retrieve data.
Small Business Co-Owner
B&L Enterprises Inc Dba Videotown
Lombard, IL
02.1997 - 03.2004
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
- Increased brand visibility within the community by participating in local events, sponsoring charities, or partnering with other businesses for collaborative promotions.
- Implemented inventory management system for better organization and tracking of products, reducing waste and increasing profitability.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Expanded product offerings to meet customer demands while maintaining high quality standards.
- Oversaw staff hiring process, selecting candidates who aligned with company values and had relevant skills for each role.
- Implemented customer loyalty programs to encourage repeat business and foster long-term relationships with clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Science - Economics
Northern Illinois University
Dekalb, IL05.1991
Skills
- Operations Management
- Financial Management
- Business Administration
- Regulatory Compliance
- Problem-solving abilities
- Reliability
- Active Listening
- Effective Communication
- Customer Service Management
- Professionalism
- Scheduling
- experience with Excel, Word
Volunteer with Boy Scouts of America
Volunteered with my son's Scout troops since they started in Cub Scouts 14 years ago. After both of my son's earned they're Eagle Rank, BSA Troop 46 in Glen Ellyn gave me an Outstanding Service Award.
Timeline
Small Business Co-Owner
Maxwell Street Trading Inc
06.2000 - 09.2011
Small Business Co-Owner
B&L Enterprises Inc Dba Videotown
02.1997 - 03.2004
Small Business Co-Owner
B&B Custom Carpentry Inc
08.1993 - Current
Account Data Entry Clerk
BMO Harris Bank NA
08.1993 - 07.2004
Bachelor of Science - Economics
Northern Illinois University