Lisa Clarke
Perrysburg
Summary
Demonstrated expertise in multi-unit retail management, leading high-volume stores and cross-functional teams. Successfully promoted over 10 individuals and achieved recognition with an Ovation Award for excellence in leadership and operational execution. Committed to enhancing customer experience and driving team performance through effective coaching and strategic alignment.
Overview
9
9
years of professional experience
Work History
Manager
Apple
Toledo
2023.12 - Current
- Led cross-functional teams to enhance product launch strategies and operational efficiency.
- Managed project timelines and resources to ensure smooth execution of initiatives.
- Lead Genius Bar and Today at Apple within a high-volume, high paced environment balancing customer experience, talent development, and business performance.
- Drive results through behavior-based coaching, mentoring leaders, and aligning teams to strategic priorities and operational standards.
- Consistently exceed Genius Bar performance metrics, contributing to the store ranking in the top 25% of the AMR.
- Led the Genius Bar to receive an Ovation Award in 2024, recognizing excellence in leadership, customer experience, and operational execution.
- Partner cross-functionally with store and market leadership to manage complexity, scale best practices, and deliver sustainable results.
- Recognized for leading with passion, integrity, and clarity, while developing future leaders and maintaining high engagement and accountability.
Store Manager
American Eagle Outfitters, Inc
North Olmsted
2021.10 - Current
- Business Analysis
- Workforce Management
- Merchandising
- Manage payroll
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Team building
- Evaluated store performance and incorporated feedback to implement improvement plans.
Store Manager
Bath & Body Works
Beachwood
2019.05 - 2021.09
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Merchandise Manager
Old Navy
Akron
2017.05 - 2019.05
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Maintained physical inventory of merchandise and implemented systems to monitor costs.
- Placed prices and descriptive signage to enhance displays and promote items.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Developed pricing promotions and markdowns to meet sales and margin targets.
- Used historical and current business data to determine key buying trends and items.
- Increased sales by [Number]% through targeted merchandising plans and stocking of desirable inventory.
- Collaborated with marketing team to develop and launch targeted strategies and initiatives.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
Education
High School Diploma -
Jesup W. Scott High School
Toledo, OHSkills
CORE LEADERSHIP CAPABILITIES
- Customer experience
- Business analysis
- Employee training
Senior Operations & Multi-Unit Leadership
- Team leadership
- Clear communication
- Strategic thinking
Talent Development & Succession Planning
Performance & Metrics-Driven Execution
Coaching, Mentoring & Leadership Development
Customer Experience Excellence
Strategic Planning & Business Alignment
Change Management & Complexity Leadership
Workforce & Resource Optimization
Cross-Functional Partnership
Culture Building & Engagement
Timeline
Manager
Apple
2023.12 - Current
Store Manager
American Eagle Outfitters, Inc
2021.10 - Current
Store Manager
Bath & Body Works
2019.05 - 2021.09
Merchandise Manager
Old Navy
2017.05 - 2019.05
High School Diploma -
Jesup W. Scott High School